Accounts Receivable Specialist; Hybrid or Remote

Accounts Receivable Specialist (Hybrid or Remote)

Sunnyvale, CA

Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform designed to address the unmet needs of patients in the acute care setting, used in hundreds of community hospitals, large academic facilities and major IDNs across the country. Our team is committed to transforming the landscape of critical care through rapid seizure detection technology.

Ceribell is currently seeking an Accounts Receivable Specialist. We are looking for a highly motivated, analytically minded individual who thrives in a fast-paced work environment. The Accounts Receivable Specialist will report to Accounting Management. This position is an essential part of our finance department, responsible for reviewing account information, correcting discrepancies, and ensuring that accounts are properly billed and that payments are collected in a timely and efficient manner.

You will be a key point of contact to foster positive relationships with our customers.

• Experience with subscription models, recurring billing systems, supply chain and manufacturing processes.
• Collaborate closely with the AR team to distribute workload, ensure coverage, and standardize processes across the department.
• Collaborate with cross-functional teams to address customer inquiries, resolve disputes, and provide exceptional service. Act as a point of contact for customers regarding their account status and payment-related queries. Leverage Net Suite's customer relationship management features to maintain comprehensive customer records.
• Utilize Net Suite to manage and maintain accurate customer accounts, including contact details, payment terms, and credit limits. Leverage the system's functionalities to streamline payment processing and reporting tasks.
• Support day-to-day operations of the Quote to Cash workflow with hands-on experience in using SFDC and Net Suite.
• Initiate collection efforts for past-due accounts through friendly and professional communications. Track and manage collection activities in Net Suite, maintaining a positive rapport with clients while enforcing payment terms and policies. Escalate unresolved issues to the appropriate internal stakeholders.
• Monitor daily email correspondence for customer inquiries, requests for account information, provide customer statements, resolve payment discrepancies. Process and post daily banking activities and cash reconciliation.
• Record and allocate incoming payments accurately in Net Suite. Monitor payment trends, identify potential issues, and proactively resolve payment discrepancies to ensure timely revenue recognition. As needed, upload certain customer invoices to a third-party portal for payment processing.
• Utilize Net Suite's reporting functionalities to prepare regular accounts receivable aging and collection progress reports. Analyze trends, identify potential risks, and recommend strategies for improving collection efficiency.
• Serve as a subject matter expert and point of contact for questions regarding deal bookings and account receivables.
• Establish strong relationships with the customer payables department and initiate outreach to collect past-due invoices.
• Collaborate with the accounting team during month-end close and financial reporting review processes.
• Identify booking and billing issues to ensure appropriate revenue recognition following GAAP rules. Proactively communicate issues back to management.

• Bachelor's degree in accounting or finance preferred.
• Minimum 4+ years' experience as an Accounts Receivable Specialist or in a similar role.
• Knowledge of US GAAP and internal controls processes.
• Strong proficiency in Net Suite, with a solid understanding of its accounts receivable functionalities.
• Excellent attention to detail, organization, and time management skills.
• Exceptional communication and interpersonal skills with a friendly and approachable demeanor.
• Demonstrated ability to improve processes and workflows within the accounts receivable function.
• Ability to work independently and collaboratively in a fast-paced environment.
• Solid problem-solving abilities with a proactive and customer-focused mindset.
• Experience reconciling accounts and resolving payment discrepancies is highly desirable.

• SF Bay Area/LA Metro/NY Metro: $92,000 - $100,000
• National: $70,000 - $85,000

$70,000 - $100,000 USD. A candidate’s final salary offer will be based on skills, education, location and experience. Compensation may include bonuses consistent with Ceribell’s compensation plan.

Note:

The above description is not all-encompassing;
Ceribell reserves the right to change or modify job duties and assignments at any time.

• Performance-based incentive compensation (varies by role)
• Equity…