Investment Specialist - Remote

Overview

Final date to receive applications: 03/01/2026

Address: VIRTUAL(R)03 - Home Res - AZ

Job Family Group:
Wealth Sales & Service

Remote Opportunity

Work Schedule:

Monday-Friday, 10 am to 7pm Central Time

The BIS Investment Service Specialist's primary responsibility is to provide our clients a superior customer service experience. Being the first point of client contact, the BIS Investment Service Specialist core mandate is to assist our clients with questions related to their accounts. Inquiries or instructions around customer service will range from assisting with password resets, qualified (registered) account opening and maintenance, provide account balances and details regarding client accounts, money movements, account transfers, provide quotes, handle fixed income and market linked certificates of deposit investment inquiries, purchases and redemptions, as well as general navigation of Wealth websites.

The BMO Investment Services, Investment Service Specialist has the ultimate goal of building and solidifying customer loyalty.

This position also plays an integral role in uncovering opportunities to refer to BIS Financial Advisors and internal business partners within the bank.

70%:
Service Oriented Client Support

• Service incoming phone calls and emails from clients in a professional manner within service level goals
• Demonstrate effective core competencies through each stage of a call by connecting with clients, asking open ended questions and listening to the needs of the client to uncover opportunities
• Provide comprehensive client service and account management to clients, including but not limited to the following key accountabilities:
• Execute trades on client account open request (e.g., the purchase of mutual funds or other brokerage products)
• Facilitate customer asset transfers into the bank and perform required account maintenance
• Provide general and specific information on accounts and products, transaction status, etc... upon request
• Respond to web navigation queries, assist online trade execution and provide basic technical assistance as required
• Account opening and account maintenance processing including working with clients to accurately and thoroughly complete appropriate required documentation
• Utilize client relationship management system to track activities and contacts

-Uncover referral opportunities to Financial Advisors and BMO Harris Bank colleagues as opportunities arise during the customer conversation and in keeping with client segmentation strategies

-Participate as required in outbound calling campaigns to grow the overall investment business

-Act as a secondary contact to service individual client requests when their assigned Financial Advisor is not available.

-Provide customized, comprehensive service to clients in the mass market segment

-Support service requests based on investment solutions from a product set (mutual funds, fixed income, certificates of deposit, managed asset allocation program, insurance products, fixed annuities, variable annuities and life insurance)

-Resolve any client issue or concern quickly and effectively to retain the relationship and build future opportunities for growth; all formal complaints must be immediately shared with the Manager and/or Compliance Officer

-Possess strong knowledge and act as resource on software including LPL's Client Works, Sales Force, and Moneyguide-Pro

30%:
Maintain strong knowledge of target investment product and solutions, regulatory requirements, competitive trends to provide clients with credible service

• Perform all service activities in compliance with firm and regulatory requirements and policies to mitigate risk to BMO Investment Services Financial Advisors
• Adhere to the guidelines outlined in the Compliance Manual for BIS Financial Advisors
• Conduct business based on the rules and regulations of the various entities that regulate the banking and brokerage industry (e.g. NASD, SEC, Federal Reserve, Internal Audit)
• Maintain accurate client records as required by the firm, regulatory authorities and the nature of the client relationship
• Maintain accurate transaction records as required by…