Area Customer Experience Specialist

Summary

As an Area Customer Experience Specialist (ACES), you will provide a best‑in‑class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi‑branch support helps you gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region.

Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact in each branch that they visit.

One of the many benefits of this role is a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.

• Provide coverage in all aspects of branch banking, including customer transactions, servicing customer needs, and identifying opportunities to provide advice and guidance and referring customers to other areas of the bank.
• Process customer transactions accurately and efficiently, maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and support for any service or account maintenance issues.
• Educate customers on bank technology (online, mobile, and ATM banking) to optimize their use of bank technology.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• NMLS licensing available as part of career development.
• Notary licensing preferred.
• Be dependable and adaptable while traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

• High School Diploma or GED.
• Minimum of 1 year of customer service and branch banking experience.

• Bachelor’s degree.
• Cash handling experience.
• Career‑minded individuals who want to join an organization where they can gain experience and build a career.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs, or similar roles.

Eligible for overtime pay:
Yes

Office – Certain positions outside the branch network may have a flexible work arrangement combining in‑office and remote work.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice:
Visit Huntington's Career Web Site for more details.