Default Loan Servicing Specialist - Asset Management - REO Liquidations & FHA Post Sale; remote

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Default Loan Servicing Specialist - Asset Management serves as a cross functional, utility style specialist supporting all facets of REO liquidation across USDA, VA, and Asset channels, while also providing coverage for FHA Post Sale workflows.

• REO Liquidation Support (USDA, VA, Asset)
• Assist with REO activation processes and MSP updates.
• Coordinate occupancy checks, broker assignments, and valuation ordering.
• Monitor preservation requirements and vendor communications.
• Support Cashfor Keys workflows for occupied REO assets.
• Review valuations and support claim processes.
• Manage REO closing workflows.

• FHA Post Sale Workflow Coverage
• Support FHA conveyance timelines and HUD claim readiness.
• Assist with CWCOT/2nd Chance reviews and auction coordination.
• Monitor eviction status and coordinate with legal teams.
• Support Title Curative reviews.

• Maintain accurate loan documentation across MSP and related repository systems.
• Ensure compliance with investor, insurer, and agency guidelines.
• Apply updates from policy and regulatory changes.

• Support multiple teams depending on operational demand.
• Communicate risks, status updates, and escalations.
• Participate in audits, QC, and billing rule refinement.

• 2-3 years experience in property preservation, REO, asset management, or default servicing.
• Familiarity with USDA, VA, and FHA postsale processes.
• Strong knowledge of MSP, Loan Sphere, Yardi/P260, FHA Connection.
• Strong communication and problem solving skills.

• Experience handling multiple loan types.
• Vendor oversight experience.
• Understanding of REO valuation methodologies.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $23.37 - $31.15 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.