Payroll Tax Analyst

At IRIS Software Group, our CAVU HCM business provides payroll services to organisations across the United States. Payroll tax is a critical part of that service - mistakes can lead to penalties, audits, and significant stress for our clients.

As a Tax Analyst
, you’ll support payroll tax compliance at the federal, state, and local level while working directly with clients on a daily basis
. This role is not back-office only
- experience in a customer- or client-facing position is important
.

You’ll regularly speak with clients who are worried, frustrated, or under pressure because payroll tax issues affect their money, compliance standing, and reputation. Your ability to explain clearly, stay calm, and de-escalate situations is essential.

This role is fully remote
, with candidates required to be based in the Central or Eastern US time zones and work Eastern Time hours. During peak tax periods, additional hours may be required.

Payroll tax issues can be stressful and high-risk for clients. Your work helps resolve problems, prevent penalties, and maintain trust. You play a direct role in protecting clients - and their businesses - during some of their most sensitive moments.

You’ll join the Tax & Payroll team at CAVU HCM. We’re a collaborative group who value accuracy, resilience, and client service. We support each other in a high-pressure environment because we know the importance of what we do: helping clients stay compliant and confident with their payroll tax obligations.

• Preparing and filing payroll tax returns (941, 940, state unemployment filings, etc.)
• Supporting federal, state, and local payroll tax compliance
• Processing and reconciling payroll tax payments
• Speaking directly with clients to answer questions and resolve tax issues
• De-escalating client concerns related to tax notices or discrepancies
• Performing routine reconciliations and administrative checks
• Supporting year-end processes including W-2s and 1099s
• Maintaining accurate payroll tax records and system data
• Assisting with audits and documentation requests
• Escalating complex issues to senior analysts when needed

This role involves more structured, process-driven and administrative work
, with guidance from senior team members.

This role is suited to someone with hands-on tax or payroll experience who is comfortable working directly with clients.

You’ll be a good fit if you:

• Have experience in a customer-facing or client-facing role (essential)
• Have supported tax administration or payroll processes
• Have some knowledge of payroll tax rules (federal, state, or local)
• Have worked with payroll tax across a smaller or more localised group of states
• Are confident handling client conversations, including difficult ones
• Can remain calm, professional, and empathetic under pressure
• Are detail-oriented, organised, and process-focused
• Are comfortable using Excel for reconciliations and reporting

• Daily client interaction where your communication and professionalism matter
• Hands-on experience supporting multi-state payroll tax compliance
• Exposure to real-world tax issues and notice resolution
• Continued learning in a high-responsibility environment
• A supportive team that understands peak periods and pressure
• Fully remote working aligned to Central / Eastern time zones

We believe hiring should be fair, transparent, and supportive:

Send your resume and a few details. No long forms.

• A chat with our Talent team.
• Two short assessments:
• CCAT (15-minute timed test).

A friendly conversation with the hiring manager to give you a greater understanding of the role. This stage focuses on your fit for the team, your energy and positive attitude when working with clients, your motivation for the role, and your attention to detail.

A more detailed discussion to explore your knowledge of payroll tax regulations across multiple states, along with your Excel skills and practical experience.

If you thrive under pressure, enjoy helping clients through complex challenges, and want to be trusted with one of the most important parts of payroll - apply today to join IRIS CAVU HCM as a Tax Analyst.