Remote Mortgage Loan Officer - Consumer Direct; Washington

Mortgage Loan Officer – WA

Zillow Home Loans

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast‑growing Fin Tech company, you’ll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high‑energy environment. We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you’re looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you.

As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process. You will drive funded loan volume and hit production sales targets through proactive customer and agent engagement. This role is remote with restrictions: your principal place of residence must be within the state of Washington. Remaining in this location is a condition of employment.

• Originate mortgage loans and guide borrowers through the process, ensuring compliance and providing all vital documentation for underwriting, processing, and funding.
• Achieve production targets by actively engaging with customers and agents, using data to manage and prioritize a book of business for optimized efficiency.
• Handle incoming leads from company‑provided resources, client partners, and generate self‑sourced leads through strong partner relationships.
• Contact borrowers promptly upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow‑up and efficient processing while communicating effectively via phone, email, and text.
• Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
• Stay informed on market trends and nuances to tailor the customer and agent experience.
• Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• This role involves the collection, storage, and use of your voice prints (records of speech).
• Perform other duties as assigned.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.

Base Pay Range (Washington): $12.00–$25.00 per hour.

• 3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required).
• Physically located in and working from Washington.
• Successfully completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required).
• Proven track record in handling purchase loans and working with real‑estate agents.
• Demonstrate a strong understanding of client service and exhibit a passion for helping people.
• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
• Proficient in Microsoft products such as Outlook, Word, and Excel.
• Associate or bachelor’s degree preferred.
• Travel is required within the first month of employment for training purposes.
• Ability to travel in‑market at least 5% of the time.

At Zillow, we’re reimagining how people move — through the real estate market and through their careers. As the most‑visited real‑estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence. Zillow is recognized among the best workplaces in the country and values innovation, inclusion, and engagement.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales