Loan Servicing Specialist II

Overview

United Community is seeking a detail‑oriented and highly skilled Loan Servicing Specialist II to support our Loan Operations team by performing complex administrative tasks, ensuring accurate loan boarding, and maintaining compliance with regulatory and investor guidelines. This role requires strong analytical abilities, exceptional communication skills, and advanced knowledge of loan documentation and servicing processes.

• Perform complex and non‑routine administrative tasks requiring significant judgment and discretion in support of a Loan Operations team.
• Gather, interpret, and transcribe complex or non‑standard information to ensure loan boarding packages are accurately input into the core system according to bank, regulatory, and investor guidelines.
• Review documents such as loan approval forms, appraisals, title work, insurance, and other collateral‑related requirements to ensure proper lien perfection.
• Process complex and non‑standard loan boarding requests, conduct Quality Assurance reviews, and complete complex loan research and maintenance requests.
• Assist Account Officers by addressing questions regarding loan booking and loan maintenance requirements.
• Provide exceptional customer service, ensuring timely and accurate responses to internal and external requests.
• Meet established production and quality metric standards.
• Adhere to all corporate policies and procedures.

• College degree preferred.
• Minimum three years of experience in a Loan Operations, Loan Processing, or directly related environment.
• Detailed knowledge of Retail and Commercial loan documentation requirements.
• Knowledge of federal and state regulatory requirements.
• Advanced communication and organizational skills.
• Familiarity with LAS and loan document platforms; proficient in Microsoft Excel and Word.
• Participation in all required compliance training, including Bank Secrecy Act/Anti‑Money Laundering training, as well as internal/external trainings, meetings, and conferences.

• Must pass a background & credit check.
• This is a full‑time, non‑remote position.

Non‑Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

USD $38,769.00 - USD $57,876.00 /Yr.