Collector ; Hybrid

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture:
Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

This position is a job family with two levels.

Basic Responsibilities

• Responsible for the proper collection of delinquent loan accounts while evaluating each member’s situation and offering alternatives. Must demonstrate the ability to collect on delinquent loans.

Typical Duties

• Analyzes delinquent loans to determine the best approach to collect payment and bring the loan current.
• Responsible for working the assigned queue in a timely manner.
• Contacts members, identifies problems and makes arrangements to solve the delinquent loan. Contacts members to determine the reason for delinquency.
• Provides financial counseling to members in efforts to limit credit union losses.
• Recognizes and recommends credit union loans and related products/services to improve members’ financial position.
• Places and maintains lockouts on accounts due to delinquent loans.
• Skip traces accounts to help locate members and/or collateral.
• Prepares and recommends uncollectible loans for collateral inspection, repossession, demand, or charge off.
• Inputs loan applications and referrals for approval/denial.
• Responds to telephone inquiries related to delinquent loans, unusual situations, problem accounts and posting of payments.
• Maintains and understands compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, including BSA, AML, MIP, and OFAC.
• Other duties as may be assigned or required in connection with the general operation of the credit union.

Details not provided.

Critical Knowledge, Skill and Educational Requirements

• Working knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act.
• General knowledge of bankruptcy laws and repossession laws.
• Knowledge of the loan and collection policies/procedures of all credit union loans.
• Knowledge of collection software programs and tools necessary to perform daily duties.
• Knowledge of PC, PC applications, 10-key.
• Good oral and written communication skills.
• Ability to exercise good judgment and display patience/understanding with members regarding their financial difficulties.
• Ability to work with difficult, irate, and problem members.
  
  Ability to work well under pressure and be well organized to effectively complete daily work.
• Ability to create new efficient procedures to improve productivity and reduce losses to the Credit Union.
• Displays a positive attitude, is coachable, competitive, and a team player.
• High School diploma or equivalent and a minimum of three years collection experience or equivalent job-related duties.
• Requires sitting the majority of the day, lifting up to 10 pounds, and bending occasionally, twisting, reaching above and below shoulder level frequently.
• This position requires the employee to work from home but may require onsite onboarding and training.

Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

• Monday – Friday: 8:00 a.m. – 6:00 p.m.
• Saturday: 8:00 a.m. – 12:15 p.m.
• Rotating schedule to meet membership and departmental needs.