Client Service Manager

Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages.

Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

• Prepare Brokerage New Business and Client Account Maintenance applications, supplemental documents, correspondence, etc., for client and advisor signature(s)
• Prepare Annuity and Insurance new business, policy maintenance and updates for client and advisor signatures(s) – ensure completion and accuracy of processing
• Process related new business money movement (on time, arrangements, ongoing, etc.) internally and with externally for client and advisor signature(s) – ensure completion and accuracy of processing
• Prepare appointment and hold and service paperwork with outside carriers for client and advisor signature(s) – ensure completion and accuracy of processing
• Work with home office to ensure accurate new business setup, estate settlement processing, client account maintenance, resolve issues, etc.
• Prepare and track processing of correspondence for client and advisor signatures
• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
• Maintain files and CRM records in accordance with the records retention policy
• Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)

• Create Prospects in CRM and follows compliance communication requirements
• Back-up for client scheduling (Call clients or prospects to set up meetings or appointments)
• Greet clients upon arrival and extend hospitality to clients
• Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
• Answer phones to schedule appointments, refer to advisor(s), take messages, etc.
• Document client contacts/calls

• Direct attention to detail and organization
• Effective communication with clients and other advisors/staff
• Effective and efficient time management
• Polite and clear phone manner
• Ability to multi-task
• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
• Ability to support and provide guidance for compliance within the advisor’s practice
• Positive attitude and sincere willingness to constantly learn and grow

• College degree or higher
• 2+ years of similar experience
• Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time