Commercial Dealer Services Analyst

JOB DESCRIPTION

Ford Credit is a solely owned subsidiary of Ford Motor Company, a leader in the automotive industry. Ford Credit is the financial services division of Ford Motor Company, offering automotive financing and leasing options for both new and used vehicles, commercial financing, and lines of credit to dealerships.

More information about Ford Credit can be found by visiting

Ford Credit is seeking to hire Dealer Service Analysts (Loan Officer) in the commercial segment of our auto‑lending department. Commercial Dealer Services Analysts analyze, investigate, and decide commercial loan applications for the contiguous United States. Daily work includes handling calls and collaborating on loan applications with Ford dealers and Lincoln retailers.

• Analyze and decide commercial automotive loan applications submitted to Ford Credit.
• Understand financing plans, programs, and requirements and practice steadfast adherence to policy and procedure.
• Analyze applications to determine investigation needs, including potential fraud or misrepresentation.
• Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decision‑making standards based on commercial credit indicators and key business metrics.
• Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
• Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
• Welcome positive coaching and learning opportunities to improve your skills.

• Bachelor of Business Administration or related business degree.
• Basic understanding of credit lending, financial analysis, sales, collections, caring for customers, and relationship management.
• Proficient computer skills, including the ability to utilize core applications within the Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Ability to perform multiple tasks simultaneously, while maintaining a high level of organization and time management.
• Analytical and quick decision‑making skills, independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills, including the ability to quickly adapt communication style and approach, as appropriate.
• Must be available to work a flexible schedule Monday‑Friday, which includes some evenings, holidays, Saturdays, and Sundays.
• Ability/willingness to travel as needed – generally no more than one to two weeks per year.
• Applicants must be willing to fulfill employment obligations in a hybrid work environment, including working from home. When working from home, employees need reliable, high‑speed internet connectivity and a quiet space with minimal distractions or interruptions.

• 1+ years of experience in automotive finance, consumer lending, or dealership F&I operations.
• Strong proficiency in data analysis tools (e.g., Advanced Excel, Tableau, or Power BI) to drive business insights.
• Proven track record of influencing and negotiating with business partners to achieve mutually beneficial outcomes.

Applicants must live within a reasonable commuting distance from our office in Colorado Springs, CO. We consider the following to be within a reasonable commuting distance:
Castle Rock, Parker, Centennial, Greenwood Village, Loan Tree, Highlands Ranch, Fountain, Ft. Carson, Security, Widefield, Payton, Falcon, Elizabeth, and Woodland Park.

This is a hybrid in‑office and at‑home position. The standard schedule is four days a week working in our Colorado Springs, CO office and one day a week working from home. There are times where temporary adjustments will be made to the standard schedule, and the standard schedule is subject to change.

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