Digital Banking Team Leader

Join Seneca Savings Bank N.A. as a Full-Time Digital Banking Team Leader and immerse yourself in a dynamic role that fosters innovation and teamwork. Located in Baldwinsville, NY, this position offers the flexibility to work from home, allowing you to maintain a healthy work-life balance while leading a dedicated team toward success. With a competitive pay range of $24 - $28 per hour, this opportunity not only offers financial growth but also a chance to influence the digital banking landscape in a customer-focused environment.

You’ll thrive in a professional yet fun culture that values your contributions and forward-thinking ideas. You will be offered great benefits such as Medical, Dental, Vision, Short-Term and Long-Term Disability, 401(k), Employee Stock Ownership Plan (ESOP) Group Paid Life Insurance, Health Reimbursement Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Step into a rewarding career where you can make a difference, collaborate with a talented team, and enjoy the benefits of a flexible work arrangement.

Seneca Savings Bank, N.A is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we're committed to exceeding expectations by delivering big bank technology with a personal touch.

As a locally focused institution, our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.

We operate five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, and take pride in offering a workplace culture grounded in our core values:

• Driven Towards Success
• Team Oriented
• Customer First
• Positive Attitude

These values define who we are and how we work, both with each other and with the communities we proudly serve.

The Digital Banking Team Leader oversees the Digital Banking team and supports the bank's Retail and Business Online Banking platforms, including Mobile Banking, Bill Pay, Mobile Deposit, P2P transactions, and Debit Card services. This role is responsible for leading and guiding Digital Banking staff while performing research, troubleshooting, transaction tracking, and reconciliation reporting. The team leader delivers exceptional customer service, proactively resolves issues, and collaborates across departments and with vendors to ensure smooth operations, team alignment, and continuous process improvement.

• Develop deep expertise in the bank's Retail and Business Online Banking platforms, including Mobile Banking, Bill Pay, Mobile Deposit, P2P transactions, and Debit Card services.
• Perform research, data entry, system maintenance, transaction tracking, troubleshooting, and reconciliation reporting to support digital banking operations.
• Deliver exceptional service to both internal and external customers, identifying needs and making appropriate referrals across departments.
• Proactively resolve issues and allocate complex problems to the appropriate teams or vendors when necessary.
• Respond to customer and colleague inquiries via phone, email, and other channels with professionalism and accuracy.
• Collaborate with multiple departments and vendors to address system-related issues and ensure timely resolution.
• Cross-train in other operational areas and provide backup support as needed.
• Identify opportunities for innovation and process improvement, always keeping the customer experience at the forefront.
• Process incoming mail, including deposits and payments, and review essential reports such as address changes and account updates.

This position provides leadership to Digital Banking staff by overseeing daily activities, training and coaching employees, and reviewing work performance. Responsibilities include hiring recommendations, performance evaluations, salary and promotion considerations, and administering disciplinary actions as needed to ensure effective performance and compliance with Bank standards.