Mortgage QA Specialist; Remote - WA, CA,

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Join a team that values accuracy, collaboration, and continuous learning. As a Quality Assurance Auditor, you'll play a key role in ensuring our mortgage loan files meet the highest standards of completeness, accuracy, and compliance. Your work helps protect our clients, our bank, and our commitment to doing the right thing.

• Examine, audit, and verify pre‑ and post‑close loan files for Quality Assurance, First Line of Defense, and HMDA requirements.
• Identify, report, and monitor exceptions while partnering with Mortgage Production and Operations to resolve issues.
• Review cancelled and denied loan files to ensure accurate submissions and HMDA compliance.
• Support team workflows by monitoring queues and assisting with projects and targeted audits as needed.
• Ensure all loan files comply with Bank, Investor, and Regulatory requirements.
• Maintain strong communication with cross‑functional partners across the Mortgage division.

• You have a High School Diploma or GED (Required).
• You have 2 or more years of related mortgage or Quality Assurance/Quality Control experience (Required).
• You have 2 or more years of experience in Mortgage Production or Operations, or experience in banking, financial services, or insurance (Preferred).
• An equivalent combination of education and experience can be considered in lieu of a degree.

• Proficiency with Microsoft Office tools, including Excel, Word, and Outlook.
• Comfort with collaboration tools such as Teams, SharePoint, and Zoom and quick to learn new technology.
• Strong analytical, critical thinking, and problem‑solving skills.
• Exceptional attention to detail, accuracy, and an inquisitive mindset.
• Clear, professional, and effective communication with a variety of audiences.
• Confidence independently researching issues, analyzing data, and proposing well‑reasoned solutions.
• Organization, multitasking ability, and skill at managing shifting priorities and deadlines.
• Adaptability and openness to ongoing feedback, learning, and evolving processes.
• Ability to work well both independently and as part of a collaborative team environment.
• Professionalism, accountability, and follow‑through in resolving issues.
• Self‑motivation, proactivity, and eagerness to take on new challenges.

• Up to 5%

• Do the right thing
• Mutual respect
• Quality
• Accountability

• "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review

• Targeted starting salary range (based on experience): $19.99‑$27.05/hr
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Review Banner's employee benefits at:
Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings
. Resumes submitted to any Banner Bank employee by a third‑party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.