Support Specialist

Position: Payment Support Specialist
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** Description
* **
* Summary:

** The Payment Support Specialist is responsible for managing client relationships and supporting the end-to-end payment experience, including platform setup, client and payee training, and ongoing support.  This role serves as a key liaison between client and the Product team, ensuring client feedback, issues, and enhancement opportunities are effectively communicated and addressed.  Key responsibilities include managing tenant and case support, monitoring client activity and payment success metrics, providing invoicing, and billing support, and advocating for continuous improvements to the client experience.  

This role also involves completing ad hoc reporting, supporting rebate reconciliation, and assisting with operational and product-related initiatives as needed.  Successful candidates will demonstrate critical thinking, problem-solving, attention to detail, analytical and strategic thinking capabilities, foundational project management knowledge, and a working understanding of HTML.
*
* Duties and Responsibilities:

*** Manage tenant setup, training, support, and overall product adoption including but not limited to, email configurations, end user demos, etc.
* Manage case setup and support. Track and monitor all issues by collaborating inter-departmentally and providing follow-through to ensure questions and escalations are resolved quickly.
* Track and monitor client activities, product usage and critical metrics aligned with their business to drive adoption and overall payment disbursement success.
* Provide information/metrics to accounting team for invoicing while ensuring accuracy.
* Function as the voice of the customer and advocate for the best experience by providing internal feedback to product management and professional services on how to better serve clients.
* Complete ad hoc client reporting.
* Reconciliation of rebates, statuses, and billing.
* Perform other duties as assigned.
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* Basic Qualifications:

*** Bachelor’s Degree
* At least 3 years of payment customer support experience
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* Preferred Qualifications:

*** Strong proficiency with Microsoft Office Suite including Excel.
* Excellent written and verbal communication skills, and proven ability to create presentations.
* Proficiency in managing multiple priorities and ability to re-prioritize as appropriate.
* Ability to think critically and discern downstream impacts.
* Ability to multitask and work in a fast-paced environment with excellent troubleshooting, problem solving and organizational skills.
* Keen attention to detail.
* Ability to identify continuous improvement opportunities and solutions.
* Excellent analytical and mathematical skills.
* Ability to think strategically.
* Understanding of Project Management methodologies.
* Knowledge of HTML.#LI-On Site
** Exempt Status: (Yes** = not eligible for overtime pay) (
** No** = eligible for overtime pay)
Yes
** Workplace Type:
** Office Our Approach to
** Office
* * Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.
** Note to Agency Recruiters:
** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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