Collections Specialist

Join the team, and grow personally and professionally.

What does it take to be a part of the UMCU team? We're interested in people who embrace a challenge, enjoy a team‑oriented workplace and are energized by the idea of improving the lives of UMCU members and the communities we serve.
Equal opportunity employer.

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU), a pillar of the local community for 70 years.

UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged‑off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt‑workout situations, and possible restriction of services related to delinquent accounts.

• Work with a high‑energy and collaborative group of supportive professionals.
• We are committed to helping you own your career and grow professionally and personally.
• Comprehensive benefits including low‑cost/high‑coverage medical, dental, vision, leave of absence and more!
• Very generous paid time off and a very flexible work environment to help you find just the right work‑life balance.
• Tuition reimbursement and a student loan debt repayment program.
• Our Fidelity 401(k) program with employer match is one of the most generous you'll find.
• From parental leave to pet insurance and home office credits, our benefits package is one of the best you'll find.

• Contact members by telephone, letter, e‑mail or in person to determine the reasons for the delinquent account and assist the member in developing a plan to bring the account current.
• Ensure that co‑signers and co‑makers are promptly and continuously notified on the status of a delinquent account and provide notification as needed.
• Initiate appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements.
• Evaluate delinquent loan accounts and determine possible actions to assist members in repaying their obligations as agreed, including financial counseling and evaluating credit reports.
• Maintain a high level of professionalism regarding confidentiality and service in collection software.
• Determine appropriate action for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines; initiate and follow through on any action taken on the assigned accounts.
• Serve as UMCU representative in court hearings as assigned. Prepare any accounts for recommendation for charge‑off.
• Continue collection efforts on previously charged‑off loans.
• Assist in providing training to other department team members.
• Demonstrate responsibility for the security of member information.
• Contribute to the improvement of credit union processes and procedures.
• Provide reports of collection activities.
• Maintain knowledge of laws and regulations affecting financial institutions, policies and procedures.
• Volunteer in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities.
• Maintain knowledge of and follow all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti‑Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program.
• Other duties as assigned.

• Associate’s degree or a minimum of 3 years of financial institution or collection agency experience.
• 1 year of credit union collection experience is desirable.
• Sensitivity to confidential matters and ability to exercise discretion.
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook.
• Strong verbal and written communication skills.
• Must be a team player and possess a high energy “can do” attitude.

• The environment is typical of an office atmosphere with moderate noise level.
• Requires frequent sitting; use hands to finger, handle, or feel; talk or hear. Requires standing, walking, and reaching with hands and arms; occasionally lift or move up to 20 pounds. Specific vision abilities required include close‑up vision.