Client Case Manager - Assistant Vice President

Job Description

Job Title Know Your Client Case Manager

Corporate Title Assistant Vice President

Location Jacksonville, FL

As a Case Manager you will be responsible for the management and coordination of Know Your Client (KYC) due diligence activities for new and existing client relationships meeting internal KYC policy and procedural standards and external regulatory requirements. You will leverage your subject matter expertise to ensure the teams you support continue to operate in line with the Firm's anti-money laundering (AML) policies.

You will support the stack of clients aligned to your KYC operations team and managing the client pipeline for the sales desk or business they support. You will directly face off to our internal and external clients ensuring we proactively provide transparency to the Business on the progress of their requests.

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gifts and volunteer programs

• You will have the ability to understand complex Anti-Financial Crime (AFC) rules and related Regulatory, Data standard, and Tax requirements and interpret them well enough to apply to the on boarding process

• You will perform detailed initial review of case files, identifying gaps in KYC submissions from clients and sales teams while understanding the impact and associated risks

• You will be responsible for ensuring that cases are prioritized and managed effectively and consistently in line with the agreed process and Service Level Agreement's; ensuring that all aspects of delivery are running effectively

• You will act as the front office “point person” on behalf of large teams of due diligence analysts based in other locations

• You will fully document all information, findings, and risk assessments

• You will handle and share sensitive client data appropriately and confidentially, ensuring adherence to client confidentiality and data protection rules

• Moderate industry experience in AML/KYC and understanding of Investment Banking products

• Excellent written and verbal communications skills

• Attention to detail, strong analytical and problem-solving skills

• Previous experience working with near and offshore stakeholders

• Proficient with MS Office applications and strong in Excel

• Ability to communicate clear and concise requirements with clients and key stakeholders; translating complex policy requirements into simple and easy to understand terms

• Build and maintain strong working relationships with client onboarding Directors, Team Leads, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $63,000 to $97,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike…