Lending Development Officer

Description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Parking
  
  Incentives:
  
  Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Lending Development Officer to source, develop, and process consumer loan applications from initiation to completion. The role includes verifying applicant information, ensuring compliance with lending regulations, and coordinating loan approvals and disbursements.

• Proactively identify and engage potential borrowers through outbound calls, emails, and community outreach.
• Review applications and all supporting loan documentation for completeness and accuracy. Areas included but not limited to employment, occupancy status, fraud alerts, payment calculations, credit score, credit tier, loan pricing, collateral, co‑applicant information (if any), and credit report. Obtain all necessary information before sending applications to an Underwriter for a decision. Obtain any additional information when requested/required by the Underwriter.
• Complete and enter loan applications into SDFCU's lending system. Make necessary changes based on product selection and establish repayment schedules and methods.
• Conduct credit checks and evaluate applicant creditworthiness. Make recommendations and comments on applications that will assist the Underwriters with loan decisions.
• Cross‑sell other Credit Union products and services, particularly loan services and insurance products.
• Log all member contact information and any pertinent loan information in the loan memo fields within SDFCU's lending system.
• Handle high volume of contact from members by phone, email, or fax regarding approvals, counteroffers, and denials. Discuss any underwriter requirements and/or special conditions of the loan with the members and work toward solutions. Provide excellent member service to applicants throughout the loan process.
• Contact members and creditors to obtain payoffs on any debt being paid and to make final disbursement arrangements.
• Verify all loan information, documentation and disclosures for accuracy and completeness. Make all necessary changes prior to loan disbursement.
• Process loan disbursements via deposit, ACH transfers and loan checks to creditors or members.

• A two‑year college degree or equivalent combination of education and related experience
• Basic knowledge of lending laws and regulations.
• Ability to work well under pressure, independently and to prioritize work.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication skills.
• Minimum two years of customer service experience with proven sales and service skills.
• Minimum one year of experience handling a high volume of phone calls.
• Demonstrated ability to meet production goals and quality standards.
• Must be able to handle a high volume of work with a high degree of accuracy.