Default Loan Servicing Specialist - Asset Management - FHA Post Sale; remote

Overview

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Default Loan Servicing Specialist - FHA Post Sale is responsible for managing all post foreclosure FHA activities, including FHA Conveyance, CWCOT / 2nd Chance, Title Curative, Eviction Monitoring, and all associated post sale compliance functions. This role ensures timely, accurate execution of HUD and investor requirements while collaborating with internal teams, vendors, and external partners to move assets efficiently through post sale disposition workflows.

• FHA Conveyance & Post Sale Management
  • Manage all FHA postsale activities including conveyance eligibility review, monitoring conveyance deadlines, and confirming clear, marketable title prior to HUD transfer.
  • Follow departmental policies and remain compliant with pending regulatory and state-level changes impacting conveyance and CWCOT processes.
  • Diligently follow up on outstanding title, document, and compliance items with internal partners, attorneys, and external vendors.
• CWCOT / 2nd Chance Program Administration
  • Determine loan eligibility for CWCOT / 2nd Chance program
  • Upload, maintain, and process CWCOT auction templates, confirm auction cycles, and complete postauction tasks.
  • Coordinate with  and other third party platforms for contracts, deeds, funds, HUD documentation, and related CWCOT workflows.
• Title Curative
  • Review foreclosure deeds, special warranty deeds, Power of Attorney language, legal descriptions, vesting, and seller information for accuracy.
  • Manage title discrepancies and collaborate with attorneys and vendors to obtain marketable title required for HUD conveyance.
• Eviction Monitoring
  • Track eviction status for postsale FHA assets, including coordinating with attorneys and property preservation teams to ensure compliance with HUD timelines.
  • Identify risks or delays and escalate appropriately for resolution.
  • Monitor eviction and auction dependencies, ensuring accurate updates in MSP and related systems.
• Systems & Documentation
  • Use servicing platforms including MSP
    , Loan Sphere
    , Yardi (P260),
    FHA Connection
    , and internal SharePoint libraries.
  • Maintain accurate, timely documentation across all postsale systems, templates, vendor portals, and internal audit logs.
• Cross Functional Collaboration
  • Communicate asset status, risks, trends, and escalations across Asset Management, Property Preservation, Default Litigation, and external vendors.
  • Assist with audits, QC reviews, and process improvements as needed.

• Experience:
  
  At least 2-3 years in property preservation, asset management, or a related field.
• Knowledge:
  Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
• Technical
  
  Skills:
  
  Proficiency with property management software (e.g., MSP, Loan Sphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
• Vendor/Contractor Management:
  Experience working with vendors and contractors in a property preservation setting.
• Communication:
  Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
• Organizational
  
  Skills:
  
  Strong attention to detail, ability to multitask, prioritize, and work independently under…