Consumer Protection Director

Consumer Protection Director - Rock Wallet About Rock Wallet Rock Solid. Rock Confident.

Rock Wallet is a financial technology company composed of people who think differently about how digital assets can be managed, accessed, and used.

Our vision is for everyone, everywhere to be able to reimagine prosperity in the digital economy. Our mission is to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and confidently. Our self‑custodial, multicurrency wallet puts you in charge of your digital assets. Rock Wallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place, on your mobile.

Rock Wallet is registered with FinCEN as a Money Service Business. Find out more here at

We’re expanding our team! If you’re looking for remote work that provides upward mobility in a supportive and friendly environment where innovation thrives, Rock Wallet is for you!

We are looking for an experienced and highly motivated Consumer Protection Director to help build and grow our U.S. compliance program. This is a highly visible role that provides valuable and significant work. You will assist with the efforts to strengthen our U.S. compliance program to support the Company’s fast‑paced growth in the U.S.

This role is nation‑wide remote position and due to the nature of this role, only candidates living in the United States of America will be considered with a preference for US‑based applicants in the Eastern Time Zone.

Reporting to the Chief Compliance Officer, the Director of Compliance Operations will be responsible for the duties and obligations listed below.

• Support the implementation of the U.S. Compliance Regime
• Support the implementation and operation of Rock Wallet’s compliance with banking partners;
• Maintain and update the annual Consumer risk assessment;
• Manage adherence to the following consumer regulations:
• CAN‑SPAM Act, EFT Act, E‑SIGN ACT, FCRA, Expedited Funds Availability Act, NACHA Operating Rules & Guidelines, UCC Article 4A, Right to Financial Privacy Act, Telephone Consumer Protection Act, Truth in Savings Act
• Manage the following consumer compliance processes
• Complaints Management, Negative Balances & Exception Handling, Unclaimed Property / Escheatment, Chargebacks / Refunds, Elder Financial Abuse
• Ensure that sanctions screening policies, procedures, and tools are operating maximally;
• Assist with updating policies, procedures and guidance, as required by the regulatory environment, pertaining to data privacy and protection, consumer protection and fraud prevention.
• Develop a deep understanding of Rock Wallet products and services to execute enhancements driven by the changing regulatory environment.
• Create and implement a compliance self‑testing program, and ensure that reporting is consistent with regulatory requirements, as well as working with other functional group leaders to ensure compliance as needed in accordance with the compliance program.
• Partner with internal and external stakeholders to drive compliant solutions to adhere to the regulatory regime governing Rock Wallet’s business;
• Respond to and participate in internal and external audit requests;
• Monitor global regulatory and business developments, and revise policies and procedures as necessary in conjunction with the Chief Compliance Officer, as well as stay current with the latest industry trends and regulatory developments that impact the regulatory environment; and,

• Supervise, manage, and grow the Compliance analyst team;
• Evaluate operational performance of the Compliance systemic controls and make recommendations or enhancements;
• Track transaction monitoring, blockchain analytics, sanctions, and other alert volume queues, ensuring that volumes are cleared within prescribed SLAs;
• Conduct quality control reviews of analyst work product and track adherence to feedback provided;
• Evaluate self‑testing work papers and results, develop findings and recommendations, and monitor remediation;
• Track enterprise compliance training adherence and monitor…