Investment Operations Client Support Specialist
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-02-28
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Finance & Banking
Financial Consultant, Financial Analyst
Summary/Objective
Reporting to the Investment Operations Manager, the Investment Operations Client Support Specialist is responsible for onsite support related to coordinating, implementing and maintaining all investment account openings, and service requests while maintaining confidentiality of client information.
Essential FunctionsProcess all new account paperwork for CWA recommended investment programs
Process all service requests for existing accounts on CWA recommended investment programs
Manage closing accounts
Ongoing maintenance of accounts
Serve as onsite point of contact between CWA and custodians and third-party providers
Interact with planning teams and clients, when in the office, to handle same-day requests
Prepare all investment related account paperwork
Process paperwork, including account opening, transfer of assets, and account changes
Process and track account withdrawals, deposits, and account maintenance requests
Specialization in non-standard investments
Track and monitor account requests in process
Troubleshoot account issues, proactively working with CWA Planning Team members, custodians, third party providers, and clients
Coordinate with internal record keeping systems, including billing and performance reporting
Communicate with clients, both in-person and through various electronic methods
Processing all new account paperwork for CWA clients along with service requests related to our client’s investment accounts
Serve as an onsite contact between CWA, our clients, third-party providers and custodians
Ad hoc duties as required
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
Education and ExperienceCollege degree required, preferably in business-related field
2-4 years investment experience required with familiarity of investment concepts, portfolio strategies, asset classes, and financial market securities
Knowledge of qualified pension plans strongly preferred
Alternative Investment experience strongly preferred
At least 1 year of experience processing confidential/highly sensitive information
Strong attention to detail and ability to multitask
Experience interacting with clients through various channels, including in-person and electronic
Adaptable to changing priorities
Exceptional communication skills, both written and verbal
No travel is expected for this position.
Work EnvironmentThis job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsThis is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Position Type and Expected Hours of WorkThis is a full-time exempt position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Some flexibility in hours and remote work is allowed based on management’s approval; required in office presence on Mondays, Thursdays, and Fridays, or as business need dictates.
Job Compensation & BenefitsThrough our competitive compensation and benefits program, we seek to attract, retain and motivate a high-performing and increasingly diverse Associate population. Our compensation and benefit structure is comprised of many factors, including but not limited the size of our Firm, our financial position, the industry, business objectives, market salary information, benchmark pay levels and practices against the respective peer group (to ensure equal pay for equal work, with allowable pay differences based on factors not prohibited by law), and unique circumstances of the Firm that are subject to change.
CompensationMinimum: $65,000.00 - Maximum: $75,000.00 USD
Benefits- Heavily subsidized medical insurance options
- Generous employer HSA contributions
- 100% employer-paid Short-Term Disability, Long-Term Disability, Accident, Basic Life Insurance, and…
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