Operations Associate

Lincoln Investment, 601 Office Center Drive, Fort Washington, Pennsylvania, United States of America

Posted Tuesday, February 24, 2026 at 5:00 AM

Operations Associate I

Lincoln Investment, recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family‑owned financial services firm that regards our employees as integral players in our continuous growth.

Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

Basic Function: In a team environment and in a timely manner, establish and maintain employer plan documents, process incoming TPA approvals, assist with TPA & employer billing reconciliation of invoices, monitor Spark files and provide support to advisors, employers and various TPA companies. Establishing and maintaining Loans.

• Establish and maintain employer / TPA relationships
• Review and execute Service Provider and TPA agreements
• Review employer plan documents and update AS400 and Next
  360
• Maintain employer restrictions in the AS400
• Resolve WIs in Account Central workflow
• Monitor WIs in the workflow queue, review new items and take appropriate action to resolve
• If further research is required, put the WI on hold and expedite a resolution
• Employer Plan Services – monitor and update employer requirements for the following services available to employers and TPA’s
• Plan Sponsor Websites
• Employer Reports
• TPA Spark Data Sharing Files
• ERISA Plans
• Employer Audits
• Provide supporting documentation for employer and IRS audits
• Monitor incoming and outgoing employer and TPA correspondence
• Assist with regulatory mailings
• TPA Approvals
• Assist with requests for 403B and 457 transaction approval
• Assist with TPA and employer billing reconciliation and payment of outstanding invoices.
• Loans
• Establish new loans
• Maintain existing loans, daily service requests and inquiries
• Handle loan NSF charges, balancing daily bookkeeping file and initiating loan wires
• Monthly loan letters and loan corrections
• Items for Attention (IFAs)
• Run daily IFA report
• Record and research rejections
• Communicate to advisors or resolve trades as needed

Required:

• Strong understanding of mutual fund processing procedures.

Preferred:

• Understanding of retirement plans
• Strong knowledge of various AS400 systems.
• Spreadsheet software (Microsoft Excel).

• Detail orientation
• Project Management capabilities
• Oral and written communication
• Organizational and time management skills

Bachelor's degree and/or equivalent combination of education and/or related experience.

Series 6 preferred

May sit at workstation for extended periods of time. May view computer screens for extended periods of time. Ability to work in a fast‑paced environment as needed.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.

Lincoln Investment, 601 Office Center Drive, Fort Washington, Pennsylvania, United States of America