Disputes Resolution Analyst

Summary

As a Disputes Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues. Your attention to detail, strong organizational skills, and ability to manage multiple priorities will be key to your success in this role.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month.

This key position reports to the Director, AR Resolutions within our Finance Operations team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
• Record, review, and track open disputes and deductions.
• Analyze root causes of disputes and recommend corrective actions.
• Communicate findings and resolution outcomes clearly and professionally.
• Monitor assigned accounts to ensure timely resolution and follow‑up.
• Request and manage supporting documentation from customers.
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
• Maintain accurate records of all interactions and resolutions.
• Prepare and present reports to management on dispute trends and resolution metrics.
• Support additional projects and tasks as assigned.

• Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution.
• Excellent attention‑to‑detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience.

• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate large, complex data‑sets with ease.
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
• Customer‑focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high‑profile accounts.
• Excellent time‑management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows.
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

• Experience working in a Shared Services or B2B Managed Services environment
• Familiarity with deduction management tools or platforms
• Knowledge of billing and invoicing processes in a SaaS or services‑based company

Corcentricis a global provider of business spend management and revenue management software and services for mid‑market and Fortune 1000 businesses.

Corcentricdelivers software, advisory services, and payments focused on reducing costs,optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate.

At Corcentric, we know that thehard workof our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative teammembersand approachable leaders. Our down-to-earth, solutions-oriented culture meansyou'llhave the opportunity to get hands‑on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross‑functional promotional opportunities to enable you to…