Branch Office Administrator

Job Overview

This job posting is anticipated to remain open for 30 days, from 10-Feb-2026. The posting may close early due to the volume of applicants.

We’re looking for a Branch Office Administrator (BOA) who will team up with financial advisors to help clients achieve their long-term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors.

Edward Jones is a Fortune 500¹ company that places people first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we are proud to be privately-owned and focused on our clients rather than shareholder returns.

Our purpose is to partner for positive impact to improve the lives of our clients and colleagues, and to better our communities and society. We are innovative, flexible, and inclusive, and we believe in a culture of continuous improvement and respect for individual contributions.

1505 Stonecreek Drive South, Suite 101, Pickerington, OH

As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience.

• Comprehensive 6-month training with an experienced peer mentor
• A wide support network that extends from your branch office to your region to the home office
• Independent work backed by a team of thousands

• Delivering exceptional personalized service to ensure clients feel understood and informed
• Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listening for situations in clients’ lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help to achieve results
• A rewards program that promotes a long‑term career, financial security, and well‑being for you and your family

• Edward Jones’ compensation and benefits package includes medical, prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage. Short‑ and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• 401(k) retirement plan and tax‑advantaged accounts: health savings account, and flexible spending account.
• Ten paid holidays, 15 days of vacation for new associates starting on January 1 of each year, sick time, personal days, and a paid day for volunteerism.
• Bonuses, profit sharing, and eligibility for the firm’s Employee Assistance Program.
• For more information on the benefits available to Edward Jones associates, please visit our benefits page.

Edward Jones believes in a human‑centered approach to partnering for positive impact and shares the success with associates through discretionary and variable compensation programs, including bonus opportunities based on branch and firm profitability, as well as individual performance.

• Hiring Minimum: $22.50
• Hiring Maximum: $24.36
• Opportunity for merit‑based salary increases as you progress in the BOA role.

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service to clients via inbound and outbound calls, email, and in‑person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members.
• Account Management:
  Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the financial…