Universal Loan Representative

At Monson Savings Bank
, the Universal Loan Representative plays a critical role in helping our customers move confidently through one of life’s most important financial decisions, buying a home. If you’re detail-oriented, customer-focused, and thrive in a regulatory, team-centered environment, this is an excellent opportunity to grow your career with a trusted community bank.

As a central point of contact throughout the residential and consumer loan process, the Universal Loan Representative ensures accuracy, compliance, and an exceptional customer experience.

• Reviewing and pre-underwriting mortgage and HELOC loan files for accuracy and completeness
• Gathering, organizing, and validating required documentation within regulatory timelines
• Serving as a primary communication link between borrowers, loan originators, and attorneys
• Monitoring loan pipelines to ensure deadlines and compliance requirements are met
• Preparing and coordinating compliant closing disclosures and closing packages
• Processing loan application fees and assisting borrowers with rate lock process
• Ordering and following up on the receipt of tax transcripts, title order, flood determination, completed appraisal, verification of employment and homeowner’s insurance
• Providing proactive, professional and courteous customer service at every stage of the loan process

This Non- exempt, Full-time position generally works Mon-Fri 8:00 am to 4:30 pm; works within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, with potential for future hybrid/remote work option.

Associate's Degree and one to three years residential or consumer lending experience required; or equivalent combination of education and experience.

The preferred applicant has strong customer service and organizational skills;
Excellent verbal and written communication skills; computer literate, familiar with Windows environment, basic keyboard skills; team approach to work responsibilities; ability to prioritize and manage time and meet established deadlines; ability to manage multiple responsibilities. Dependable, reliable and has demonstrated ability to work within a regulatory environment.

$26.00 - $31.00 per hour

Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!

Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.