Branch Office Administrator

Overview

Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.

At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone - the first face they see when you walk in the door.

You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems - you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

Job Overview

Position

Schedule:

Full-Time

Branch Address: 449 Henslee Dr, Dickson, TN

This job posting is anticipated to remain open for 30 days, from 28-Jan-2026. The posting may close early due to the volume of applicants.

If you find yourself looking for a fulfilling career
, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients achieve their long-term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We re proud to serve over nine million clients. Our BOAs are a valued part of the client support team, and we credit much of our success to their unique experiences and professional backgrounds.

We value different viewpoints to help achieve results.

As a Branch Office Administrator, you ll be a vital part of our team, providing seamless support to our clients. You ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

We ll give you the support you need. Our team will be there every step of the way, providing:

• Comprehensive 6-month training including an experienced peer to help mentor you
• A wide support network that extends from your branch office to your region to the home office
• You ll often work independently but will have a team of thousands backing you every step of the way

• Delivering exceptional personalized service to ensure clients feel understood and informed
• Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listen for situations in the clients  lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone s different viewpoints are valued and help to achieve results.
• We recognize individual efforts through a rewards program that promotes a long-term career, your financial security and you and your family s well-being
• Full-time Associates receive the following benefits:
  • Edward Jones  comprehensive benefits package includes medical and prescription drug, dental, vision, voluntary benefits, disability, basic life and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
  • Edward Jones offers a 401k retirement plan, tax-advantaged accounts such as health savings accounts and flexible spending accounts.
  • Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning January 1 each year, plus sick time, personal days, and a paid day for volunteerism.
  • Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm s Employee Assistance Program. For more information, please visit our benefits page.

• You ll be competitively compensated with a human-centered approach to positively impact clients, colleagues, and communities.
• Edward Jones is privately held and shares success with associates through discretionary and variable compensation programs, including bonuses based on branch and firm profitability and individual performance.
• The hiring minimum and maximum range shown below are a subset of the total pay range. There is also an opportunity for merit-based salary increases as you progress in the BOA role.
• Hiring Minimum: $21.38
• Hiring Maximum: $23.14

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client…