Branch Office Administrator

There's power in partnership.

You're the kind of person who loves solving problems and building relationships – and that’s exactly what makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you’ll be the first voice clients hear and the trusted resource they rely on. We’ll give you the tools, training, and support to make a meaningful impact every day – on your clients, your team, and your future.

Position

Schedule:

Full‑time

Branch Address: 3100 Tower Blvd, Suite 1615, Durham, NC

This job posting is anticipated to remain open for 30 days, from 18‑Feb‑2026. The posting may close early due to the volume of applicants.

If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients achieve their long‑term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We are proud to serve over nine million clients, and our BOAs are a valued part of the client support team.

As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training, including an experienced peer to help mentor you
• A wide support network that extends from your branch office to your region to the home office
• An independent work style backed by a team of thousands who support you every step of the way

• Delivering exceptional personalized service to ensure clients feel understood and informed
• Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listening for situations in the clients’ lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help to achieve results
• Recognition of individual efforts through a rewards program that promotes a long‑term career, your financial security, and your family’s well‑being
• Full‑time associates receive a comprehensive compensation and benefits package, including medical, prescription drug, dental, vision, voluntary benefits, short‑ and long‑term disability, basic life, basic AD&D, a 401(k) retirement plan, health savings account, and flexible spending account. The plan is provided at no cost to associates. Edward Jones also observes ten paid holidays and provides 15 days of vacation for new associates starting on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
  
  Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program.

• Hiring Minimum: $22.50
• Hiring Maximum: $24.36

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service to clients via inbound and outbound calls, e‑mail, and in‑person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members.
• Account Management:
  Learn and understand the financial services industry. Handle account openings, account transfers, and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records.
• Administrative & Operational Support:
  Work independently at the direction of the financial advisor. Handle various administrative tasks,…