Branch Office Administrator

There’s power in partnership. You’re the kind of person who loves solving problems and building relationships—and that’s exactly what makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you’ll be the first voice clients hear and the trusted resource they rely on. We’ll give you the tools, training, and support to make a meaningful impact every day—on your clients, your team, and your future.

Position

Schedule:

Full‑Time

Branch Address: 5340 Corporate Center Loop SE, Suite B, Lacey, WA

This job posting is anticipated to remain open for 30 days, from 17-Feb-2026. The posting may close early due to the volume of applicants.

We’re looking for someone who loves solving problems and building relationships. As a Branch Office Administrator (BOA) you’ll team up with financial advisors to help clients achieve their long‑term financial goals. Our BOAs are a valued part of the client support team, enabling success for nine million clients.

As a Branch Office Administrator, you’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training, including an experienced peer mentor
• A wide support network that spans from your branch office to the home office
• Independent work with a team of thousands backing you at every step

• Delivering exceptional personalized service so clients feel understood and informed
• Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Listening for situations in clients’ lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development that respects individual contributions
• An inclusive environment where everyone’s different viewpoints are valued to achieve results
• A rewards program that promotes a long‑term career, financial security, and well‑being for you and your family
• Full‑time Associates receive the following benefits:
  • Medical and prescription drug, dental, vision, voluntary benefits (accident, hospital indemnity, critical illness), short‑ and long‑term disability, basic life and AD&D (some at no cost)
  • 401(k) retirement plan, health savings and flexible spending accounts
  • 10 paid holidays, 15 days of vacation for new associates, sick time, personal days, and a paid day for volunteerism
  • Bonuses and profit sharing;
    Employee Assistance Program; and more detailed benefits information on our benefits page

• Human‑centered compensation that partners for positive impact
• Variable compensation programs tied to branch and firm profitability, plus individual performance
• Merit‑based salary increases as you progress in the BOA role

Hiring Minimum: $23.85

Hiring Maximum: $25.82

• Analytical thinking
• Attention to detail
• Adaptability
• Conversational skills
• Digital tool utilization
• Team collaboration

• Client service: Provide exceptional service via inbound/outbound calls, email, and in‑person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Build strong relationships with clients, referral sources, and internal support teams.
• Account management: Learn the financial services industry; handle account opening, transfers, and other requests at the advisor’s direction. Process transactions, prepare documentation, and maintain accurate client records.
• Administrative & operational support: Work independently at the advisor’s direction. Manage scheduling, prepare materials for meetings, handle correspondence, support marketing initiatives, and streamline processes with updated SOPs.
• Technology: Strong computer literacy; willingness to learn new programs such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

Join a financial services firm where your contributions are valued. Edward Jones is a…