Lead Specialist- Account Reconciliations; ARP

Position: Lead Specialist- Account Reconciliations (ARP)
Lead Specialist
- Account Reconciliations (ARP)

Training

Location:

100% on-site for the first 4+ weeks of employment at our office in Brooklyn OH

Regular Location (after training):
Hybrid - 2 days per week in-office are required

Hours/

Schedule:

Monday through Friday 7:00AM to 4:00PM EST

All equipment is provided.

About the Job

Are you looking for a career in the operational side of banking? Do you excel at electronic data entry? Do you have great attention to detail? Then, this is the job for you!

Account Reconcilement Operations provides statement and accurate check disbursement reporting, in conjunction with fraud prevention services to many of Key Bank’s largest corporate clients, from all market segments.

This team supports over 6K corporate client accounts, acting as back-office detectives, treasury partners, and other internal departments, as part of our Positive Pay fraud prevention service.

ARP associates also provide detailed reporting for the state of New York's Department of Health and the Department of Agriculture. In addition, this team processes uniquely cycled DDA statement requests for all Key Bank clients requiring this output.

The ARP Lead Specialist can perform all the essential job functions within ARP operations at a mastery level. Each ARP associate has a client base of over 600 corporate client accounts, providing these clients with accurate check disbursement reporting at the level of detail, frequency, and in the media required to effectively and efficiently manage their AP programs.

To meet SLA's, the first five business days of each month require mandatory attendance.

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work

Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for moderate activities

Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor

Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

Individuals at this level are expected to use some independence of thought but refer more complex problems to supervisors or other experts

Contributes to workflow or process change and redesign and forms a strong basic understanding of the specific product or process

Establishes a comfort level and good rapport with corporate clients and other internal lines of business

Accountable for regular reporting and analysis requests

Typically covers a broad range of responsibilities rather than focusing on one specific role

Recommends and implements programs to solve routine issues

Is fully proficient in duties while working under moderate to limited supervision

Other duties as assigned

Required and/or

Preferred Qualifications High School diploma or equivalent required;
College degree preferred

Digital literacy in MS Office
365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required

Minimum 1 year of relevant experience required

Demonstrate excellent customer service, verbal/written communication, and interpersonal skills

Comfortable navigating multiple computer systems and applications

Excellent time management, prioritization, and organizational skills

Ability to work under pressure and meet deadlines

Analytical, research, and problem resolution skills

Quick learner who is not afraid to ask questions

Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include…