Loss Mitigation Associate - Work From Home; Dallas, TX

Loss Mitigation Associate - Work From Home (Dallas, TX)

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

We believe that success comes from within and are proud to support our team members through skill development and career advancement.

Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
• Role is 100% remote (after in‑office new hire training)
• Competitive pay - $23.70 an hour plus up to $2,250 in monthly bonuses!
• Great benefits with very little out of pocket cost!
• Car purchase discount plus $350.00 car allowance!

The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross‑divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs.

• Manage a queue of delinquent 80+ days past due accounts.
• Handle outbound and inbound calls as needed per position.
• Ensure all account activity is properly documented per department standards.
• Adhere to department standards for effective queue management.
• Perform all other duties as assigned.

• 1‑2 years of collection or relevant experience (automotive preferred).
• Previous experience in late‑stage collections is preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to independently manage daily time to ensure productivity and goals are met.
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer.
• Skip tracing skills – Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills – Knowledge of Windows including Word and Excel.
• Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong listening skills – Ability to listen and understand direction.

Employees in this class are subject to extended periods of sitting, standing and walking, with vision and noise levels monitored. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, geographic location, and other business and organizational needs.

Job Posting:
Jan 5, 2026

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Location: Dallas, TX (Remote)