Product Analyst - Insured Solutions

Job Description

What is the opportunity?

Insured Solutions product team serves as a primary source of product support for annuities and insurance products across RBC Wealth Management distribution channels, with primary support for the Private Client Group. The other supported business line can include Clearing and Custody.

The Insured Solutions Product Analyst assists in the development, support, and growth of RBC Wealth Management's annuity and insurance platforms. The role supports technology and business initiatives and vendor relationships designed to support and promote the adoption of annuities and insurance in client portfolios. This role is aligned to responsibilities around support of trade processing, product selection, product and carrier onboarding and ongoing management, technology application initiatives and testing, and operational risk management.

Trade & Transition Support

• Develop relationships with internal partners and external vendors to enhance service and advisor experience, minimize risk, and drive growth in platform assets and revenue.
• Support advisors, general agent point of sale, and wholesalers in the ticketing of insurance and annuity trades to optimize the experience for the advisor and client. Partner closely with Insured Solutions team members, Field Service Group, Premier and Business Supervision Group.
• Serve as liaison between advisors, Insured Solutions Product and internal departments to troubleshoot and resolve issues related to annuity and insurance trade ticketing and processing, onboarding of new recruits and change of broker dealer, commission issues and support of technology platforms.
• Support file reconciliation/trade processing to proactively identify trade issues and follow up with internal and external partners to resolve as appropriate.
• Possess a strong understanding of the policies and procedures to assist advisors in conducting the insurance and annuity business appropriately.
• Inform Sr Product Analyst and Sr Product Manager of feedback, trends, opportunities for improvement and possible solutions on trade ticketing and processing, new recruit onboarding, and other areas involved in.
• Participate in insurance and annuity technology initiatives including but not limited to application user acceptance and post implementation validation testing.
• Support Sr Product Analyst and Sr Product Manager on projects, product management and monitoring functions. Communicate status of work/initiatives and when necessary, escalate appropriate issues/topics for timely resolution.
• Support Insured Solutions Distribution team with information for proactive advisor outreach and resolution of transaction related issues as assigned.
• Assist with routine and ad-hoc administrative activities, including information collection and business reporting.

Training

• Assist in identifying training opportunities and delivering training for advisors, client associates, internal home office groups, General Agent and wholesale partners to enable strong support and execution of trade ticketing.
• Facilitate understanding across internal partners of best practices when transitioning insurance and annuities during new recruit onboarding.

Must-have

• Undergraduate degree (BA / BS) preferred with concentration in business, economics, finance, or marketing.
• Basic knowledge of financial markets and investment industry.
• 3-5 years annuity and insurance experience with a strong understanding of annuities and insurance products including product features, benefits, industry knowledge and regulations.
• Knowledge and understanding of the sales processes for annuities and insurance.
• Demonstrated strong relationship management skills with management, internal and external partners.
• Ability to apply critical thinking to carry out a variety of instructions, solve problems and draw valid conclusions.
• Ability to work with and analyze data.
• Excellent organizational skills with ability to prioritize workload in a time-sensitive environment.
• Awareness of the regulatory frameworks affecting annuities and insurance.
• Advanced computer skills and proficiency in use of MS Office products (especially Excel).
• Series 7, Series 63 or 65/66 licensed or ability to obtain within 12 months.
• Insurance licensed or ability to obtain within 12 months.
• Ability to thrive within a fast-paced team environment.
• Ability to work independently.
• Ability to effectively manage and prioritize multiple tasks.
• Willingness to learn about new products and processes in a short timeframe.
• Organizational awareness across multiple distribution channels.
• Strong analytical / problem solving / organizational skills.
• Strong written and oral communication skills.
• Strong customer service orientation.
• Adaptable to changing market and business conditions.

Nice-to-have

• 5+ years financial markets experience
• Understanding of comprehensive financial planning tools

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