Vice President, Non-Financial Risk

CRO Americas | Non-Financial Risk | Vice President | New York

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility.

Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

The Non-Financial Risk Vice President (NFR VP) will serve as a senior leader within the Americas NFR function, providing deep subject‑matter expertise across Non-Financial Risk frameworks and acting as the 2

LoD NFR Officer for Transaction Services (TS) as well as Support Functions and related operational processes.

This role will be responsible for overseeing the execution and enhancement of NFR frameworks, driving risk assessment maturity, advising senior stakeholders, and strengthening ING’s operational resilience in line with global ING NFR standards and local regulatory expectations.

The Non-Financial Risk (NFR) team is a diverse group of professionals dedicated to safeguarding the organization against risks arising from inadequate or failed internal processes, people, systems, or external events. The NFR function plays a pivotal role in shaping and maintaining a robust risk culture, designing effective control frameworks, and building resilience across all business activities and processes.

Operating as a true second line of defense (2

LoD), the NFR team is responsible for overseeing, challenging, and advising the first line of defense (1

LoD) on all aspects of non-financial risk management. This includes maintaining the NFR framework, risk taxonomy, policies, and standards, as well as cascading risk appetite into detailed risk strategies across the organization. The team ensures that non-financial risks are properly identified, assessed, mitigated, and monitored, and that any outliers or emerging risks are escalated and addressed in alignment with senior management and regulatory expectations.

The responsibilities of the NFR Vice President include, but are not limited to:

• Transaction Services (TS) NFR Oversight
  • NFR oversight for Transaction Services operations, with a focus on Payments (ACH, wires), Cash Management, and client onboarding processes.
  • Assess end‑to‑end payment flows, operational processes, and risk exposures.
  • Oversee TS-related issue management, event management, and control effectiveness, ensuring timely remediation of identified weaknesses.
• Support Functions NFR Oversight
  • Serve as the designated 2
    
    LoD NFR Officer for Support Functions (HR, Legal, Finance, Operations).
  • Provide expert guidance on NFR matters, ensuring adherence to ING global NFR frameworks and local U.S. regulatory requirements.
  • Facilitate risk governance across Support Functions and promote strong awareness of NFR responsibilities.
• Risk Frameworks & Methodology
  • Act as a subject matter expert for RCSA execution, risk taxonomy, and control library.
  • Guide stakeholders on designing, improving, and embedding effective key controls and monitoring practices.
  • Challenge risk assessments, scoring, and action plans to ensure quality and consistency.
  • Oversee issue and event management activities, ensuring adherence to ING methodologies and regulatory expectations.
  • Provide challenge and review for root cause analyses, remediation plans, event classification, and escalation procedures.
  • Ensure timely and accurate reporting to senior management and global stakeholders.
  • Lead and refine…