Service Finance Dealer Advance and Pay Manager - Remote Flexibility

Position Overview

Advanced Payment Program Manager – end‑to‑end enrollment, execution, and risk management of the Dealer Advance and Progress Pay programs, which represent over 75% of Service Finance’s total fundings. Partners closely with prospective dealers and the Sales team to underwrite and decide program enrollment, balancing the firm’s risk appetite with strong dealer relationships.

Leads a team of 4‑5 Dealer Advance and Progress Pay Analysts and oversees active monitoring of advance pay agings, ensuring enrolled dealers adhere to timelines and obligations outlined in the Advance Pay Master Dealer Agreements. Requires strong financial analysis, operational discipline, sound risk judgment, and ability to lead a small team while working directly with dealer partners.

Position type:
Regular.

Language fluency:
English (Required).

Work shift:

1st shift (United States of America).

• Own and maintain policies, procedures, and service‑level agreements (SLAs) for the Dealer Advance and Progress Pay programs; evolve program frameworks as portfolio performance, regulations, and market conditions change.
• Review dealer financial statements and assess going‑concern risk, including liquidity position, debt service capacity, covenant compliance, and adverse financial trends.
• Partner with the Risk Management organization to ensure alignment on risk appetite, dealer qualification standards, and program controls.
• Work directly with prospective dealers to understand their business models, operational capacity, and advance pay requests.
• Analyze prior dealer fundings, job turnover, and utilization trends to support the setting and ongoing adjustment of Progress Pay limits.
• Lead, coach, and manage a team of 4‑5 Dealer Advance and Progress Pay Analysts responsible for monitoring advance pay agings and ensuring compliance with program requirements and contractual timelines.

• 3+ years of relevant credit experience.
• Bachelor’s degree, or equivalent education and related training or experience.
• Strong computer skills using Microsoft Office and internet.
• Able to use problem‑solving skills to identify and resolve customer and dealer related issues.
• Strong administrative experience; work well in a team environment.
• Ability to input data accurately.
• Maintain detailed records and files.
• Proven oral and written communication skills consistent with Service Finance standards.
• Provide a positive and professional attitude.
• Good organization and work prioritization skills.

5+ years of experience in commercial lending or credit risk;
Bachelor’s or master’s degree in Finance, Accounting, or a related field;
Experience with Truist’s CLU processes and systems.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Additional benefits may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on the position and division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.