Bilingual Credit Representative

Wurth Canada is a high-performance organization that is built on humanistic values‑achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day‑to‑day role.
• The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
• 3 weeks paid vacation and 5 paid sick days. Company‑wide vacation time at end of the year.
• A solid onboarding plan with a 6‑month mentoring program for new employees
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open‑door environment that promotes close collaboration within all levels of the organization
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

• Provide timely and accurate support to internal and external customers by responding to a high volume of inbound collections‑related phone calls and emails.
• Oversee daily review and resolution of rejected emails, obtaining updated contact information and resending documentation as needed to the appropriate parties.
• Responsible for daily reconciliation of payments across both Pickup Shop locations.
• Manage daily credit card invoice and refund processing while ensuring compliance with established procedures.
• Collaborate with Collectors to support the timely processing of credit references.
• Assist Collectors by ensuring accurate review and timely release of credit‑hold orders.
• Facilitate the onboarding of new sales representatives by enabling mobile cheque deposit access.
• Partner with internal teams, including Customer Support, Back Office, Pricing, and National Accounts to manage and resolve customer issues through to completion.
• Serve as a backup resource for cash application activities, including the accurate and timely processing of cheques and EFTs, through an automated cash application platform and process any online bill payments.
• Perform detailed daily bank reconciliations by balancing deposits and applied payments, researching and resolving discrepancies, and completing all required system uploads to maintain accuracy, internal controls, and continuity of operations in the absence of the primary Cash Application - Credit Representative.
• Support monthly interest charge calculations and processing in accordance with established procedures.
• Participate in the accurate and timely monthly reconciliation of credit card transactions with the Finance team when needed.
• Effectively manage multiple inquiries concurrently in a fast‑paced, high‑volume environment.
• Actively engage in team meetings, one‑on‑one check‑ins, and ongoing process improvement efforts in alignment with documented SOPs and best practices.

• Bilingualism in English and French, both written and spoken (required).
• Minimum of 3 years’ experience in a credit, cash applications, or customer service‑focused role.
• Demonstrated ability to succeed in a customer‑centric environment, with strong interpersonal skills and the ability to remain calm, objective, and professional in high‑pressure or challenging situations.
• Self‑motivated and proactive, with strong multitasking skills and the ability to prioritize effectively in a fast‑paced environment.
• Proven experience managing customer interactions via phone and email.
• Strong communication and customer management skills, with a…