Lead Financial Crime Officer - North America

Overview

Location:

Canton, MA - New York, NY - Louisville, KY (Hybrid). In this position, you’ll be based in the Canton, New York or Louisville office for a minimum of three days a week, with the flexibility to work from home for part of your week. Find out more about our flexible work culture at

We offer a world of potential. Computershare has an exciting opportunity for a permanent full-time Lead Financial Crime Officer – North America to join our Computershare Shared Services (CSS) team within our Global Financial Crime Unit.

A role you will love

As our Lead Financial Crime Officer - North America, you will lead the day-to-day running of our fraud operations function, ensuring effective prevention, detection, and investigation of fraud across Computershare. You’ll be accountable for operational performance, team leadership, process optimization, and delivering high-quality customer and stakeholder experience while minimizing fraud losses.

• Managing and developing the fraud operations teams.
• Overseeing daily workflows, case queues, and service levels to ensure timely and accurate decision making.
• Monitoring fraud alerts, customer activity to identify suspicious behavior and any new work streams which are fraud facing.
• Leading the response to emerging fraud threats, adjusting controls and processes as needed.
• Overseeing routine fraud investigations, ensuring thorough documentation and evidence handling.
• Supporting the Head of Investigations with resources and analysis.
• Assessing and reviewing the controls owned by the FCU in the respective region.
• Being the lead regional head representing the FCU.
• Working closely with Risk, Compliance, Legal, Customer Operations, and Technology teams.
• Recruiting, coaching, and mentoring team members to build capability and resilience.

• 7+ years in fraud, financial crime, risk, and/or compliance within financial services, a legal firm, or law enforcement.
• Experience leading a fraud/financial crime team; experience leading remote team members is advantageous.
• Proven experience developing teams with strong coaching and mentoring skills.
• Experience with Microsoft Office (PowerPoint, One Note, Power BI, SharePoint).
• Knowledge of technological solutions (e.g., Governance, Risk and Control systems, fraud prevention systems).
• Understanding of risk and governance operations in financial services firms.
• Up-to-date knowledge of trends in fraud prevention and identification, including insights and legislation.
• Proven negotiation and influencing skills to ensure business understanding of assurance activity.
• Flexibility to attend meetings outside standard hours as part of a global team.
• Excellent written and verbal communication skills.
• Experience in an investment environment is beneficial but not required.

• Paid parental leave
  , flexible working and an inclusive culture.
• Health and wellbeing rewards including medical, dental and vision.
• Invest in your future with 401k matching and tax-advantaged flexible spending plans (healthcare, dependent care, commuter).
• Income protection with short and long-term disability, life insurance, and supplemental life insurance.
• And more. A welcoming, close-knit community with experienced colleagues to help you grow. Visit  to learn more about rewards and life at Computershare.

The typical base pay range for this role is:
Canton $118,000 - $140,000;
Louisville $108,000 - $126,000;
New York $122,000 - $146,000.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. Outputs are evaluated by recruiters and are not the sole basis for consideration.

A company to be proud of
We’re a global leader in financial administration with over 11,000 employees across more than 22 countries. Our open and inclusive culture helps you grow and seize opportunities.

Fairness and culture
We’re committed to equal opportunities and providing accommodations during the recruitment process. For information, visit

About The Team
Our Shared Services teams support all business lines behind the scenes, including Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications, and People. You’ll help look after our people, clients, and their customers while maintaining high standards globally.