Collections Specialist

Job Title:

Collections Specialist

Job Description

The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, focusing on escalated accounts that require a higher level of collection effort. This role involves making high-volume collection calls, sending follow-up communications, resolving financial discrepancies, and ensuring accurate account documentation within CRM and ERP systems. The Collections Specialist supports effective cash flow by reducing past-due balances while maintaining professional and compliant customer interactions.

Responsibilities

+ Manage the accounts receivable aging report for assigned locations and subsidiaries, focusing on past-due and escalated accounts.

+ Conduct collection efforts through direct customer contact, including 30-35 outbound collection calls per day and follow-up emails.

+ Handle escalated accounts and invoices from branches that require a higher level of collection expertise.

+ Prepare formal collection letters and request attorney involvement as needed to support collection efforts.

+ Recommend accounts for third-party collection and/or write-off based on established guidelines and account status.

+ Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations requiring additional leverage or support.

+ Monitor and resolve financial discrepancies by reviewing account details, payments, and billing records.

+ Maintain detailed and accurate notes on customer accounts to document all collection activities and outcomes.

+ Work returned statements to collect outstanding debt, obtain updated contact information, and update ERP systems with current customer data.

+ Ensure the security and privacy of customer information and files in all collection activities.

+ Use multiple software systems, including CRM and ERP platforms, to track, update, and manage account information.

+ Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, to all collection activities.

+ Collaborate with team members while also working independently to meet collection goals in a fast-paced environment.

+ Perform other related duties as assigned to support the overall effectiveness of the collections function.

Essential Skills

+ At least two years of experience in collection and credit work.

+ Proven ability to manage accounts receivable aging reports and escalated accounts.

+ Experience conducting high-volume collection calls, with the ability to perform 30-35 calls per day.

+ Strong customer service skills with a professional and courteous approach to collections.

+ Proficiency in Microsoft Office Suite or related software.

+ Hands-on experience with ERP systems.

+ Ability to work with multiple software systems, including CRM and ERP platforms.

+ Excellent verbal and written communication skills for interacting with customers and internal stakeholders.

+ Proficient typing skills sufficient to keep pace with call volume and documentation requirements.

+ Ability to work both independently and as part of a team in a fast-paced environment.

+ Basic understanding of statistics and data analysis to interpret and act on account information.

+ Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

+ Strong attention to detail and accuracy in account documentation and data entry.

Additional

Skills & Qualifications

+ High school diploma or equivalent.

+ Associate or bachelor's degree preferred, but not required.

+ Prior experience working in a collections or credit environment using CRM systems.

+ Demonstrated ability to handle sensitive customer information with discretion and integrity.

+ Strong organizational skills to manage multiple accounts and priorities simultaneously.

+ Comfort working with metrics and performance expectations related to call volume and collection results.

Work Environment

This is a fully remote position, offering the flexibility to work from home while collaborating with a distributed collections team. Training…