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Global Payments Operations Leader; Remote/Hybrid
Remote / Online - Candidates ideally in
Dubai, Dubai, UAE/Dubai
Listed on 2026-05-27
Dubai, Dubai, UAE/Dubai
Listing for:
Remotedxb
Full Time, Remote/Work from Home
position Listed on 2026-05-27
Job specializations:
-
Finance & Banking
Crypto & DeFi, FinTech, Financial Compliance
Job Description & How to Apply Below
Responsibilities
- Lead the Payment Operations function and oversee transaction processing for a global CFD brokerage and cryptocurrency exchange
- Manage timely and accurate payment processing across all supported products, markets, and jurisdictions using defined KPIs
- Improve payment success rates and reduce churn through strategic initiatives, optimized offerings, and improved transaction routing
- Maintain payment infrastructure and PSP availability to achieve 99.9% uptime by jurisdiction
- Manage PSP relationships, maintenance windows, and service changes to minimize customer impact
- Increase automation of payment processing activities in line with quarterly targets
- Mentor and manage a globally distributed Financial Operations team to maintain consistent performance and service standards
- Manage chargeback and dispute processing within agreed service level agreements (SLAs)
- Coordinate with development and technology teams to improve the customer payment experience
- Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, and cryptocurrency payments
- Experience with alternative payment methods (APMs) and managing complex payment routing
- Strong problem-solving abilities to resolve complex operational or program-related issues independently
- Ability to work autonomously while maintaining accountability for operational outcomes
- Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment is preferred
- Competitive base salary plus variable pay based on experience
- Flexible remote or hybrid working model
- High-impact leadership role with ownership over global payment operations and scalability
CXM Direct LLC is a global CFD brokerage and cryptocurrency exchange providing sophisticated trading solutions to users worldwide.
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