Dealer Services Analyst; P

About us…

Interested in joining a company that believes their employees are their greatest asset and that caring for customers and serving the communities where they do business is job #1? Are you looking to join a company offering a variety of career paths and personal and professional growth opportunities?

If so, Ford Credit may be the place for you.

At Ford Credit, you will have the opportunity to develop automotive financing experience in a positive work environment with a network of experienced leaders who will support your career development.

Ford Credit is a solely owned subsidiary of Ford Motor Company, a leader in the automotive industry. Ford Credit is the financial services division of Ford Motor Company, offering automotive financing and leasing options for both new and used vehicles, commercial financing, and lines of credit to dealerships.

More information about Ford Credit can be found by visiting

Ford Credit is seeking to hire Dealer Service Analysts in our auto-lending department. Dealer Services Analysts analyze, investigate, and decision loan applications for the contiguous United States. Daily work includes call handling and loan application collaboration with Ford dealers and Lincoln retailers.

• Analyze and make decisions on automotive loan applications submitted to Ford Credit.
• Understand divisional financing plans, programs, and requirements and practice steadfast adherence to policy and procedure.
• Analyze applications to determine investigation needs, including for potential fraud or misrepresentation.
• Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics.
• Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction – drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
• Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
• Welcome positive coaching and learning opportunities to improve your skills.

• Bachelor of Business Administration or related business degree.
• Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.
• Proficient computer skills, including the ability to utilize core applications within the Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Ability to perform multiple tasks simultaneously, while maintaining high level of organization and time management.
• Analytical and quick decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills, including the ability to quickly adapt communication style and approach, as appropriate.
• Must be available to work a flexible schedule Monday‑Friday, which includes some evenings, holidays, Saturdays, and Sundays.
• Ability/willingness to travel as needed – generally no more than one to two weeks per year.
• Applicants need to be willing to fulfill employment obligations in a hybrid work environment, that includes working from home. When working from home, employees need reliable, high‑speed internet connectivity and a quiet space with minimal distractions or interruptions.

• Master's Degree
• 3+ years of experience in consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.

We are looking to hire in the Colorado Springs, CO office. Applicants must live within a reasonable commuting distance of Colorado Springs, CO. We consider the following to be within a reasonable commuting distance of our Colorado Springs, CO office:
Castle Rock, Parker, Centennial, Greenwood…