Retail Mortgage Loan Consultants; bilingual

Overview

Compensation: $77,000 - $117,000 based on experience and credentials

Location Type:
Hybrid, a flexible work model blending in-office and remote working (Orlando Area)

Position Type:
Full Time

Schedule:

Monday through Friday 8:00 AM - 5:00 PM

Training:
Onsite for the first 3 months

The Retail Mortgage Loan Consultant (bilingual preferred) serves as a member advocate in an assigned branch network. Key responsibilities include taking incoming residential mortgage, home equity leads, and applications from lobby, branch, online, or telephone member requests. This individual maintains effective communication with members and other stakeholder parties to ensure timely decisions occur. An ideal candidate takes ownership to provide excellent member service according to Suncoast Credit Union’s mission, vision, and DNA statements.

• Evaluate loan data to ensure loans meet eligibility and underwriting guidelines of Suncoast and investors
• Collect support documentation and provide loan decision for portfolio loans
• Send supporting documentation and decision recommendations to the Underwriter when a request is ineligible to be underwritten by LMLC
• Ensure the accuracy and integrity of submitted data
• Analyze details and gather additional information necessary to ensure timely loan decisions
• Ensure members’ understanding by answering questions, explaining preliminary documents and the next steps
• Utilize mortgage approval authority to make timely decisions on applicable mortgage loan requests
• Maintain authorized approval authority for assigned first mortgage products
• Review and analyze all documentation to determine acceptability based on the portfolio or investor underwriting guidelines
• Analyze tax returns to determine accurate income used in calculating debt to income ratio
• Review sales contracts and update origination system as necessary
• Ensure compliant change of circumstance is documented and revised Loan Estimate is produced, along with obtaining member’s “Intent to Proceed.”
• Determine when a new loan estimate is required on purchase or refinance applications due to change of circumstance
• Explain the content of the consumer mortgages preliminary disclosures, such as the term of the loan, rate, APR, closing costs, payment options, credit union paid closing costs, variable rate plans, and documentation requirements
• Submit accurate applications with required supporting documentation to the underwriter
• Recommend approval or denial decisions to the underwriter
• Notify members of loan decisions by phone, electronic notification, or by mail
• Prepare and mail Regulation B letters advising members of additional information needed
• Complete the Home Mortgage Disclosure Act for government monitoring information and record accurate data in origination systems for reporting purposes
• Utilize daily reports from the origination system to maintain the current status of assigned files
• Maintain compliance with internal departmental policy and procedures regarding productivity and response time
• Cross-sell Suncoast Credit Union products and services when applicable
• Maintain knowledge and understanding of current mortgage products, regulatory compliance, and investor guidelines
• Attend educational events to increase professional knowledge

• Bachelor’s degree in a business‑related field (A comparable combination of work experience and training may be substituted for education requirements)
• 3+ years of mortgage lending experience with a financial institution
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines
• Accurate, detail‑oriented, and organized with task management
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities such as TRID, HMDA, ECOA, FNMA, and PMI
• Ability to analyze and resolve complex problems
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate policies, practices, and procedures
• Ability to maintain a high level of confidentiality

• Analytics
• Customer Service
• Leadership
• Networking Sales