Broker Dealer Operations Specialist, Alternative Investments

Responsibilities

• Deliver world‑class customer and transaction servicing for alternative investment products.
• Support end‑to‑end operations from onboarding through transactions, reconciliation, and servicing requests.
• Serve as SME and primary contact for Alternative Investments operational inquiries and daily processing.
• Develop in‑depth understanding of iCapital platform interfaces and order entry within NetX
  360, enabling seamless fund launches, recurring client activities, and overall book health.
• Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach.
• Assist in systems testing and create training materials for field and home office teams.
• Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution.
• Escalate and resolve high‑priority issues quickly in collaboration with internal teams.
• Enhance and maintain product documentation and internal resources to support platform users.
• Establish efficient workflow processes between Park Avenue Securities and fund administrators.

• 2+ years of brokerage operations experience or 5+ years of related work experience (preferred).
• Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds.
• Strong working knowledge of subscription, redemption, conversion, and transfer processing.
• Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts.
• Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing.
• Experience in the managed account space, specifically Envestnet and/or Orion.
• Detail‑oriented with strong problem‑solving skills; able to work effectively with minimal supervision.
• Ability to prioritize in a fast‑paced environment with multiple deadlines and processes.
• Strong verbal and written communication skills, including ability to explain complex processes.
• Bachelor’s degree (required).
• Preferred: FINRA Securities license (Series 7 or Series
  6).

Close proximity to a Guardian Hub – Bethlehem, PA or NYC (Hudson Yards) preferred.

Hybrid role – 3 days in office.

Salary Range: $59,110.00 – $88,660.00. The salary range reflected above is a good faith estimate of base pay for the primary location of the position. Salary for this position will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectionate or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  This resource is for accommodation requests only.