Remote Retail Banking Expert - AI Trainer

Role Overview

Mercor is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs.

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication
• Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening / closing, fraud escalation, and regulatory examinations
• Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC / AML procedures, customer dispute resolution)
• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA / AML), product terms, and industry-specific terminology
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution
• Background in one or more areas such as:
  • Branch operations and management
  • Consumer or mortgage lending
  • Deposit operations and treasury services
  • Compliance, risk, or audit (BSA / AML, CRA, fair lending)
  • Relationship management or private banking
  • NMLS registration or banking certifications a plus
• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks
• Clear written communication and attention to detail

• Task Completion Pay:
  Competitive and based on task quality (~$1,150 – $1,450 per completed task, subject to change as the project evolves)
• Performance Bonus:
  Top performers receive a weekly bonus incentive on top of their per-task rate!
• Hourly Opportunity:
  Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.