Credit Services Manager Sr

Description

Summary: The Credit Services Manager, Sr. oversees all consumer bankruptcy filings across loan product types (e.g., mortgage, auto, credit card, personal loans) for Huntington. This role ensures timely and accurate processing of bankruptcy notifications, maintains compliance with federal bankruptcy laws, protects Huntington’s rights, and minimizes financial loss through effective case management and strategic decision‑making.

Key Responsibilities:

• Manage end‑to‑end processing of consumer bankruptcy filings, ensuring all accounts are updated in core systems in compliance with bankruptcy code and internal policy.
• Monitor active bankruptcy cases, validate third‑party data feeds, ensure coding accuracy, and track trustee disbursements appropriately.
• Review and interpret bankruptcy court filings, notices, and plans across all chapters; ensure communication protocols adhere to bankruptcy law.
• File Proofs of Claim when appropriate, respond to court/Trustee requests, and prepare required documentation.
• File Reaffirmation Agreements when appropriate, respond to court/attorney requests, and prepare required documentation.
• Evaluate bankruptcy plans and when appropriate prepare legal referrals and ensure appropriate legal strategy.
• Identify opportunities to minimize losses and ensure creditor rights are protected throughout the bankruptcy lifecycle.
• Lead team members responsible for bankruptcy processing, providing coaching, training, and performance oversight.
• Ensure procedures, controls, and documentation standards meet regulatory and corporate compliance expectations.
• Collaborate with internal legal, default operations, loan servicing, and compliance teams to ensure aligned handling of filings across all consumer products.
• Review data accuracy, reconcile discrepancies, and conduct audits of bankruptcy files to ensure completeness and compliance.
• Produce reporting on bankruptcy trends, recovery rates, and operational metrics.
• Drive operational efficiencies by identifying workflow gaps, streamlining procedures, and implementing standardized practices that accelerate case resolution. Continuously evaluate performance data to refine processes, reduce errors, and strengthen compliance across the bankruptcy function.
• Partner closely with IT to execute projects across all phases, from gathering business requirements, contributing to solution design, participating in system testing and validating readiness for implementation. Ensure that operational needs are translated into technical solutions and that new functionality is deployed smoothly with minimal disruption to business operations.

Required Qualifications

• High School Diploma or equivalent.
• 4 years experience in bankruptcy or legal case management, creditor‑side operations, loan servicing, collections, default management or call center management.
• Understanding of U.S. Bankruptcy Code, especially Chapters 7 and 13.
• Ability to review legal filings, financial statements, and loan documentation.
• Excellent communication skills for interacting with courts, Trustees, outside counsel, and internal stakeholders.
• Proficiency with Microsoft Office and loan servicing systems; strong analytical and organizational skills.
• Ability to work in a fast‑paced environment with volume caseload.
• Strong conflict resolution, motivational, analytical/problem‑solving and negotiation skills.
• Ability to multitask and manage time‑sensitive deadlines under regulatory scrutiny.
• High attention to detail and accuracy; commitment to compliance and risk mitigation.

Preferred Qualifications

• College degree preferred—Business, Finance, Accounting, Law, or related field.
• SQL knowledge preferred— for data validation, reporting, and operational analysis.
• Familiarity with creditor‑side bankruptcy best practices across multiple consumer loan products.

Workplace Type:
Office

Our Approach to Office Workplace Type:
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the…