Loss Specialist
Singapore
Listed on 2026-06-02
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Finance & Banking
Risk Manager/Analyst
Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA
This position is based at our Northshore Branch (2077 Town Center Blvd, Knoxville, TN 37922). It follows a hybrid/remote schedule (in the office 3-4 days/week). This is not a fully remote position. The Final date to receive applications for this opportunity is June 4, 2026.
Job Summary: The Total Loss Specialist serves as the primary liaison between members and all parties involved in the total loss claims process, including insurance, warranty/service, and GAP providers. This role manages the end-to-end claims process to ensure timely receipt and application of proceeds, minimizing financial loss for both the member and the credit union.
The position collaborates with internal lending teams and external partners to coordinate claim resolution while maintaining accurate documentation and data integrity. All activities are conducted in compliance with applicable state and federal regulations, as well as credit union policies, supporting effective loss mitigation and a positive member experience during challenging situations.
Essential Functions & Responsibilities- Serves as the primary point of contact for members, external vendors, and internal teams throughout the total loss process. Files claim documentation on behalf of members, explains the claims process, and conducts ongoing follow-up with vendors to ensure timely receipt of proceeds and efficient resolution.
- Reviews loans involved in total loss events to identify and process all applicable refunds and cancellations of add-on products, including service contracts and warranties, to maximize recovery and minimize financial loss.
- Provides timely notifications to members and internal departments regarding deficiency balances following completion of the total loss process, supporting effective member resolution and next-step actions.
- Processes insurance, refund, and GAP payments, ensuring accurate application to member accounts, proper documentation, and compliance with internal controls and regulatory requirements.
- Performs other job-related duties as assigned.
- One or more years of loan experience is required.
- One or more years of financial experience is required.
- A high school diploma or GED is required. A associate's degree or bachelor's degree in business related field is preferred.
- Proficient in Microsoft Office Suite, to include Word, Excel and PowerPoint.
- Excellent time management skills and accustomed to working with deadlines.
- Excellent organizational and analytical skills.
- Ability to communicate clearly and professionally with all levels of an organization.
- Excellent written and verbal communication skills, including business writing ability.
- Must be detail-oriented and be able to maintain a high level of accuracy
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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