Loan Insurance Escrow Specialist; Tax Focused - Charleston or McKinney

SUMMARY/OBJECTIVES

This position requires an in-office presence on a weekly basis from either the Charleston, SC location or the McKinney, TX location. The role is responsible for managing escrow accounts by tracking, monitoring, analyzing, and disbursing taxes, insurance, and PMI related to mortgage, mobile home, commercial, and consumer loans. It also involves maintaining and updating escrow information in the core servicing system and ensuring compliance with South State Bank policies and regulations.

• Monitor and pay insurance and property taxes on escrowed and non-escrowed loans.
• Track flood zone changes reported by vendors; ensure properties in special flood hazard areas maintain adequate flood insurance coverage.
• Verify insurance vendor reports for accurate insurance tracking and update flood determination data in the core system.
• Audit tax payments and force place insurance billing for accurate placement on loans, processing applicable refunds.
• Process vendor pay files to disburse tax payments and insurance premium payments from escrow accounts.
• Generate and submit insurance policies from insurers or agents to the insurance vendor.
• Complete tax and insurance vendor reports on a daily, weekly, and monthly basis.
• Monitor PMI loans to pay PMI billings, process borrower requests to remove PMI, and handle automatic termination.
• Process borrower requests to re-cast monthly payments after lump sum principal reductions and review mortgage ARM notices before mailing to vendors.
• Handle escrow-related source tickets from vendors, customers, lenders, and bank personnel.
• Assist in developing and reviewing procedures to improve operational efficiencies and ensure adherence to policies and regulatory guidelines.
• Cross-train in other areas within Loan Operations to provide support during volume changes.
• Perform related job duties and special projects as assigned, complying with the South State Bank Code of Business Conduct and Ethics and other operating policies.
• Complete required compliance training and follow all federal and state regulatory requirements.

• Ability to handle confidential information.
• Strong interpersonal and effective teamwork skills.
• Effective oral and written communication skills.
• Accurate record keeping and attention to detail.
• Proficiency in mathematical calculations.
• Adaptability to changing environments and working under pressure to meet deadlines.
• Ability to maintain quality customer service to internal and external clients.
• Flexibility in work schedule during peak production periods.

• High school diploma required; bachelor’s degree preferred.
• A minimum of 2 years’ experience in a Loan Operations role or equivalent.
• Knowledge of all loan servicing functions, including consumer, commercial, and mortgage loans.
• Knowledge of federal and state regulatory items.
• Experience with Fiserv systems software preferred.
• Proficiencies in Excel, Word, and other MS Office programs.

• Annual compliance training.
• Fiserv training as needed to perform specific tasks.

Must be able to sit for long periods of time and effectively access and interpret information via various computer systems, documents, and reports.

Requires an in-office presence on a weekly basis either in Charleston, SC or McKinney, TX. The position is located in a typical office setting that may have ambient noise. Telecommuting, if applicable, requires a secure home office environment free from significant background noise or distractions and a reliable private internet connection (cable or fiber preferred).

Travel may be required for meetings as needed.

2440 Mall Drive, North Charleston, South Carolina 29406

South State Bank is an Equal Opportunity Employer. We encourage qualified applicants, including disabled individuals and veterans, to apply.