Credit Maintenance Specialist - Train Onsite Work from Home Johnson

Attached resume is required in order to be considered for this position.

This position requires you to complete training on site at 4721 Lake Park Drive, Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

• Competitive rates up to $20 per hour
• Day 1 Health Benefits
• State of the art facility
• Flexible work strategies
• Collaborative team environment
• 401(k) match
• Tuition reimbursement
• Dental insurance
• Vision insurance
• Paid parental leave
• Paid time off
• Full‑time only - 40 hours per week

• Interact with clients assigned through inbound calls and process queue work.
• Assist in performing credit deaccessioning using internal and external credit information such as credit bureaus, trade experience, personal guarantees, financial statements, and bank references.
• Analyze information to judge creditworthiness.
• Assist in client issue resolution and addressing credit needs.
• Ensure compliance with company and credit policies, auditing procedures, and department goals and standards.
• Ensure consistency and quality of process across the company.
• Support cross‑training and line‑balance opportunities to assist business partners.
• Fulfill the clients’ necessities while providing an exceptional client experience, measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment and escalating, managing and reporting control issues with transparency.

• 1-3 years of relevant experience.
• Experience in credit, lending, and working within a financial department.
• Working knowledge of interpreting online reports from Experian and/or Dun & Bradstreet.
• Demonstrated skills in analyzing and interpreting financial documents such as tax returns, annual statements, balance sheets, and signature validations.
• Proficient computer skills with a focus on Microsoft Office applications (Word, Excel and PowerPoint).
• Basic knowledge of the organization and its policies.
• Consistently demonstrates clear and concise written and verbal communication.

• High school diploma or equivalent.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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