Senior Loan Processor - Fluent in Mandarin

Senior Loan Processor - Fluent in Mandarin

CA-San Jose

Location: Remote

Company: Loan Factory

Loan Factory is one of the fastest-growing mortgage brokers in the U.S., leveraging cutting-edge technology and AI to transform how loans are originated and processed. We empower our teams with advanced tools, competitive compensation, and a high-performance environment designed for top producers.

We are seeking an experienced Senior Mortgage Loan Processor (Bilingual Mandarin) to join our growing team. This role is critical in ensuring smooth, compliant, and efficient loan processing from submission to closing.

The ideal candidate is highly detail-oriented, thrives in a fast-paced, high-volume environment, and brings deep knowledge of mortgage guidelines and documentation. You will also play a key role in mentoring junior processors and driving process improvements using modern tools, including AI-powered solutions.

• Manage a high volume of mortgage loan files from submission through closing
• Review loan applications and documentation for completeness, accuracy, and compliance
• Ensure adherence to investor guidelines, regulatory requirements, and internal policies
• Communicate effectively with Loan Officers, underwriters, borrowers, and third parties
• Identify and resolve issues proactively to prevent delays in closing
• Maintain accurate and timely updates in the loan origination system (LOS)
• Train, mentor, and support junior team members
• Continuously improve workflows and leverage technology to increase efficiency

• Bachelor’s degree in Finance, Business Administration, or related field (preferred)
• Minimum 3+ years of experience as a mortgage loan processor or in a similar role
• Strong knowledge of mortgage lending guidelines, compliance, and documentation
• Experience handling high loan volume in a fast-paced environment
• Proficiency with loan origination systems (LOS) and Microsoft Office Suite
• Excellent communication, organizational, and interpersonal skills
• Strong attention to detail with a high level of accuracy

• Comfortable using modern technology tools to improve productivity and workflow
• Experience or willingness to learn AI-powered tools (e.g., ChatGPT, automation tools, document processing AI) to enhance efficiency and decision-making
• Ability to adapt quickly to new systems, digital processes, and automation initiatives

• Compensation: $41,000 – $90,000 (base + performance-based bonus)
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and sick leave
• Ongoing professional development and career growth opportunities
• A technology-driven, innovative work environment

• Work at the forefront of AI-powered mortgage technology
• Be part of a high-growth company with strong leadership and vision
• Collaborate with top-performing professionals in the industry
• Opportunity to grow into leadership roles