FinCrime Subject Matter Expert; Investigations

Fin Crime Subject Matter Expert (Investigations) About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Fraud Subject Matter Expert who has an investigative mindset to help us improve our fraud protection controlsand customer support. You'll be investigating complex and escalated fraud and scam cases.

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• Handling complex fraud and scam cases from Financial Ombudsman Services, collaborating closely with other departments during case investigations
• Acting as a point of escalation for consultations from Complaints and External Disputes teams as well as other stakeholders across the company
• Identifying, analysing, and resolving issues, as well as helping to implement continuous improvements within fraud disputes handling processes and other departments for product and process changes
• Advising teams, such as Fin Crime or Compliance, on potential risks of escalations on a case-by-case basis
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Collaborating with change management and product owners to make sure processes are implemented in a timely manner
• Supporting the development of internal procedures
• Supporting with the ongoing management of training and e-learning materials for the wider Fraud Escalations team
• Actively contributing to a culture where fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end

• Exceptional communication and writing skills
• Previous experience in financial services
• Experience working with regulated complaints/disputes in the UK
• Knowledge of fraud legislation and regulation in the UK
• Great analytical and problem-solving skills to investigate, get to the root of a problem, and efficiently resolve complex cases

• Knowledge of Revolut products and features

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team