GSC: Payments Operations Specialist; maternity cover

Opportunity

Join our Payments Operations team to help process and control domestic and international payments end-to-end. You’ll ensure payments are completed accurately, on time, and in line with internal controls and regulatory requirements—while continuously improving how we work.

• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels
• Maintain clear case notes and documentation to support auditability and strong governance
• Identify root causes of recurring issues and support process improvements/automation opportunities
• Support incident management and contribute to continuous improvement and operational resilience

• Proven experience in payments operations, banking operations, or a comparable processing and controls environment
• Sound understanding of payment life cycles and investigation processes
• Strong attention to detail, with a disciplined approach to risk and controls
• Ability to manage competing priorities in a high-volume, time-sensitive environment
• Clear communication skills and a collaborative, team-oriented working style
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly
• At least communicative English (B2), Hebrew language as an asset
• Working in shifts (between 8:00 till 18:00)

The pay range for this role is 7592 PLN – 9500 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking