Loan Servicing Specialist - Remote

Loan Servicing Specialist

Climate First Bank is seeking a skilled Loan Servicing Specialist to join our Loan Operations team. The Specialist will manage daily servicing tasks, maintain accurate loan records, and support portfolio performance with cross‑functional teams.

• Process daily loan transactions, including payments, adjustments, advances, payoffs, and fees.
• Maintain accurate loan records in the core system.
• Set up and manage automatic payments, rate changes, and payment schedules.
• Prepare and process loan modifications, renewals, extensions, and restructures with appropriate approvals.
• Monitor loan accounts for maturities, delinquencies, covenant triggers, and servicing exceptions.
• Proactively identify and resolve discrepancies to mitigate operational and compliance risk.
• Perform quality‑control reviews and adhere to established servicing procedures and SLAs.
• Support internal controls, dual‑control processes, and audit readiness.
• Ensure compliance with applicable regulations and internal policies.
• Generate and review servicing reports; assist with audits and regulatory examinations.
• Serve as primary contact for internal partners and clients on servicing inquiries.
• Research and resolve complex servicing issues.
• Support escrow administration, account balancing, collateral tracking, lien documentation, and insurance coverage monitoring.
• Identify opportunities to improve efficiency, reduce manual processes, and support system enhancements.

• High school diploma required;
  Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of loan servicing or banking experience (commercial loan experience and core systems knowledge a plus).
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Self‑starter capable of working independently in a high‑volume environment.
• Proficiency with technology and ability to learn new tools quickly.
• Knowledge of regulatory requirements and compliance.
• Team‑orientated, dependable, and positive contributor to group goals.

• Remote role within the United States;
  Eastern Standard Hours.
• Occasional U.S. travel for company events.
• Tobacco‑free employer; all employees must affirm non‑smokers or commitment to cessation within 90 days.

• Competitive base salary with potential annual bonus, incentives, and equity.
• Full employer‑paid health coverage for employees; contribution for dependents.
• Health Savings Account (HSA).
• 401(k) with 6 % employer match—no vesting period.
• Employee stock options.
• 0 % financing for Employee Solar Loans, Eligible Electric Vehicles (EVs), and Employee‑only Mortgage Product.
• Referral incentives.
• Generous paid time off: 2–4 weeks vacation (based on officer level) and 64 hours paid sick time.
• Company‑paid life insurance; short‑ and long‑term disability; voluntary life, accident & critical illness coverage.
• Employee Assistance Program (EAP) with counseling, legal, and financial services.

At Climate First Bank we believe that our people are our greatest strength. Diversity and inclusion are at the core of our values. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law.

We provide accommodations for applicants’ religious practices and disability needs. This employer participates in E‑Verify and requires Form I‑9 confirmation of work authorization.