SOS Coordinator

SOS Coordinator

Department: Customer Experience - Svcs & Ops Support(CX0002)

Employment Type: Full Time

Location:  & Operational Support

Compensation: $25.00 / hour

We are seeking a highly organized, detail driven Coordinator who supports Services and Operational Support including Payment Exceptions. They will be supporting high‑volume operational workflows across Canada and the U.S. This newly created hybrid role combines payment exception coordination with broader operational support, helping ensure the accuracy, timeliness, and governance of payment and administrative processes.

Reporting to the Manager, Services & Operational Support, the Coordinator acts as a key operational partner to SOS leadership, providing day‑to‑day oversight of workflows, monitoring service exceptions, reporting, and quality controls. The role works closely with Branch Accountants, Operations teams, and Customer Experience (CX) to ensure smooth financial posting, timely issue resolution, and consistent operational performance.

The ideal candidate is proactive, analytical, and thrives in a fast‑paced, deadline‑driven environment, with a strong ability to manage priorities across multiple work streams.

Financial Operations & Payment Processing

• Process and post payments across multiple entities (CDN, US, ADV, CCP) using Core, RCv2, and banking portals.
• Pull EFT transactions from RBC, HSBC, and City Center Parking and perform accurate same‑day/next‑day posting.
• Download lockbox reports and post exceptions for Canada and the U.S.
• Process Notice refunds, MCS refund requests, and resolve payment‑related inquiries.
• Investigate and clear items in suspense accounts; collaborate directly with branch accountants.
• Post unidentified (‘999’) cheque payments.
• Conduct OTP reconciliation and update NOF tables.
• Run the Mass Branch Void process three times per week.
• Manage and respond to CDN/US/ADV/CCP payment box email inquiries.
• Order deposit books and deposit bags; set up EFTs and process W‑9 form requests.

Operational Support & Administration

• Review, prioritize, audit, approve, and process Leadership forms and daily administrative workflows.
• Handle operational escalations with timely and accurate resolution.
• Sort, process, and route mail from CDN and US locations for Monthly Parking and Enforcement.
• Prepare cheque deposits and courier packages for CDN/US lockboxes.
• Generate and update reporting for several systems/databases such as Atlas, Constant Contact and SharePoint to prepare for the Monthly Business Review & Annual Reporting.
• Process Branch Operations contact forms and other internal requests. Perform daily deposit reminder tasks.
• Attend regular meetings with Purchasing & Payment Exception Clerks and SOS Leadership.
• Support other tasks and projects assigned to SOS.

• 1+ years administrative, payment processing, or data entry experience (parking industry experience as an asset).
• Strong analytical and problem‑solving skills with high attention to detail.
• Exceptional time management and ability to work independently with minimal supervision.
• Highly proficient in Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Ability to work within strict timelines in a high‑volume, deadline‑driven environment.
• Workspace with minimum 150 Mbps internet speed (required for hybrid remote work).

(Full Time or Part Time)

• Comprehensive Health Plans: Access top‑notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short‑Term Disability (STD): Income protection when you need time to recover.
• Long‑Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home.
• Registered Retirement Savings Plan (RRSP): Build your future with employer‑supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well‑deserved time off to relax, travel, or spend time with family.