Remote Mortgage Loan Officer; California

About the role

Mortgage Loan Officer – Purchase focused at Zillow Home Loans. Originate and manage purchase mortgage loans from application through closing while ensuring compliance and delivering a best‑in‑class customer experience. Work remotely within California, with occasional visits to company office as required.

• Originating and managing purchase mortgage loans from application through closing.
• Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high‑quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• Facilitate the collection, storage, and use of voice prints for operational and compliance purposes.

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from California.
• Proven success originating purchase loans in either a high‑volume, phone‑based sales environment or an agent‑centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

Remote location must be within California. Employment is contingent upon remaining in this location; requests for relocation to another state are subject to company review and may be denied.

Equal Employment Opportunity

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.