Mandarin Forex Support Specialist — Remote Evening Shifts Job Dubai Dubai UAE/Dubai,Finance & Banking

Welcome to Multi Bank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting‑edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US $ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, Multi Bank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.

Responsibilities

Respond to client queries across live chat, email, and phone promptly and professionally.
Provide support to Chinese-speaking clients during Canada coverage hours.
Deliver high‑quality support during evening shift operations, ensuring service‑level agreements and response‑time targets are met.
Support clients through account opening, verification, funding, and withdrawal processes.
Help clients navigate MT4, MT5, and the Multi Bank-Plus platform.
Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
Keep accurate records of client interactions and contribute to knowledge‑base improvements.
Follow all compliance, KYC, and data‑protection requirements.

Requirements

Strong written and verbal communication skills.
Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
A client‑first attitude with patience, professionalism, and the ability to remain calm under pressure.
Comfortable supporting clients across live chat, email, and phone.
Eligibility to work remotely from the relevant location.

Preferred Qualifications

Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
Experience supporting Chinese‑speaking clients in a regulated financial services environment.

Why Join Us?

Work with one of the world’s leading financial derivatives institutions.
Competitive salary plus performance‑based incentives.
Access to a dynamic, international, and fast‑growing environment.
Strong opportunities for career progression within a global financial group.
Be part of a business committed to innovation, excellence, and long‑term growth.

Become part of our international community at Multi Bank Group, dedicated to excellence, innovation, and shaping the future of finance.

Multi Bank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

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